Salesforce Business Analyst

Description

We are looking a talented Salesforce Business Analyst to our dynamic team for our Hybrid role in Omaha Ne. As a key contributor, you'll leverage your Salesforce expertise to drive impactful solutions, collaborate with cross-functional teams, and innovate within our Salesforce environment.

Responsibilities :

Customer discovery, stakeholder collaboration, business process mapping, requirements gathering, and user story creation in Salesforce Core Clouds.

Translate high-level business requirements into technical requirements by collaborating with Subject Matter Experts (SMEs) and technical team leads.

Perform user acceptance testing to ensure requirements are met and solutions are of high quality (low defect rate)

Maintain clear and proactive communication to provide clarity to team on direction, and prioritization.

Required Skills :

Senior level knowledge and experience in both business analysis and the Salesforce platform.

Familiarity with Salesforce APIs and integration tools.

Experience with Sales, Service, Marketing, and Experience Clouds.

Strong problem-solving skills and ability to work independently.

Excellent verbal and written communication skills.

Certifications :

Salesforce Certified Business Analyst (Required).

Salesforce Certified Admin (Preferred).

Soft Skills :

Proactive in anticipating team needs and supporting the roadmap provided by the Product Owner

Excellent clarity in communication and proactive in seeking information.

Strong interpersonal skills to collaborate effectively with team members and stakeholders.

The base salary range for this position is $92,250 - $144,964, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The deadline to apply for this position is 09 / 01 / 2025

Location :

USA Omaha 222 South 15th Street, Suite 402S

Language Requirements :

Time Type :

Full time

Physical & Mental Requirements : While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.