Patient Access Representative Senior

Opportunities At Optum

As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.

Caring. Connecting. Growing together.

Location

2805 Campus Dr. Plymouth, MN 55441

Job Summary

This position is responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enter information into an electronic medical record.

Primary Responsibilities

• Greets and welcomes patients in person
• Collects demographic and insurance information
• Checks in and interviews patients to complete the registration process
• Obtains signatures from patients as needed
• Directs patient to their appointment or procedure
• May assist in scheduling add-on appointments
• Documents any issues and resolutions in electronic medical record
• Resolves claim issues and registration errors on patient accounts and in assigned work queues
• Uses resources, tools and procedures to complete registrations for complex accounts
• Verifies insurance eligibility and benefits information for payers and interprets results, focusing on complex billing situations
• Obtains cost information and explains information to patients
• Collects on patient financial obligations
• Handles complex questions as needed
• Screening and approving patients for financial assistance programs and financial counsel as needed
• Provides technical or functional direction for employees
• Assist patients in completion of request for information forms and submits to appropriate department
• Provide customer service for inbound and outbound telephone calls
• Identifies and escalate trends to leadership related to daily site activities
• Participates in the orientation and training of employees and provides feedback to leadership
• Exhibits behaviors and expectations that are consistent with leadership roles
• Assists and supports team in all roles
• Other duties as assigned

Required Qualifications

Preferred Qualifications

Physical Demands

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location, and incomedeserves the opportunity to live their healthiest life. UnitedHealth Group is an Equal Employment Opportunity employer and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.