Benefits Account Manager

Job Summary / Objective The Benefits Account Manager will play a pivotal role in ensuring the satisfaction and retention of BBG’s clients.

This position is responsible for overseeing pre-renewal workflows, implementing insurance carrier renewal strategies, managing open enrollment procedures, and fostering strong client relationships.

The Benefits Account Manager will provide clients with a seamless renewal experience while offering expert consultation on insurance plans and benefits.

Essential Functions / Duties The essential functions include, but are not limited to the following :

• Build and nurture client relationships, understanding their goals and objectives for their benefit plans.
• Discuss the advantages and disadvantages of various insurance plans to assist clients in decision making.
• Assist clients throughout their annual benefits renewal process, including pre-renewal workflows and open enrollment.
• Develop and execute insurance carrier renewal strategies aligned with client needs and objectives.
• Create comprehensive renewal spreadsheet analyses for each client, ensuring accuracy and clarity.
• Prepare and distribute renewal documents such as benefits guides for open enrollment meetings.
• Assist in marketing clients’ benefits and creating kits for open enrollment meetings.
• Implement post-renewal strategies to address any changes or adjustments required after the renewal process.
• Respond promptly to client inquires via phone and email regarding the renewal process, providing guidance and information as needed.
• Communicate effectively with insurance carriers regarding client renewals and policy confirmations.
• Update internal systems (i.e., BKB, Excel files, client folders) with accurate renewal notes and information.
• Process all new business paperwork for all virgin groups as assigned and update BKB accordingly.
• Process all new business paperwork for new lines of coverage outside of renewal and update BKB accordingly.
• Complete necessary forms and technology updates throughout the renewal process to maintain accuracy and compliance.
• Ensure the accuracy of the client’s current policies, verifying that all members have requested coverage as needed.
• Proactively communicate with clients and carriers to help solve problems, addressing client and carrier concerns efficiently.
• Organize and conduct educational sessions for clients to enhance their understanding of benefits and wellness programs.
• Administer benefit surveys to gather feedback and tailor benefits plans to meet client and employee needs.
• Develop customized materials to assist clients in communicating benefits information to their employees.
• Conduct quarterly claims reviews to identify trends and cost savings opportunities.
• Serve as a liaison with insurance carriers and providers to resolve claims issues and aid with the appeals process.
• Assist with prior authorizations, ID card requests, and network searches.
• Respond promptly and professionally to client employee inquiries, providing accurate and thorough information regarding benefit plans, coverage, and eligibility.
• Update system(s) to reflect employee enrollments, terminations, and changes with carriers and vendors.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Required Skills and Abilities   Possess an understanding of employee benefits programs, including knowledge of various benefit types, compliance with relevant regulations, and awareness of emerging trends and best practices.
• Provide empathetic and supportive assistance to clients and employees by being responsive to client needs and proactively seeking opportunities to enhance the client experience.
• Ability to identify areas of improvement and implement innovative solutions to optimize processes, streamline operations and workflow efficiency.
• Excellent written and verbal communication skills to effectively convey information clearly and transparently.
• Experience in building and maintaining strong client relationships, understanding clients’ unique needs, and providing customized insurance solutions.
• Detailed-oriented and organized with excellent project management abilities.
• Strong critical thinking skills to analyze complex scenarios and develop solutions for clients.
• Familiarity and proficiency in using relevant software applications, including Customer Relationship Management (CRM) systems, Microsoft Office Suite, and other tools used for client management and communication.
• Commitment to staying updated on industry trends, regulations, and best practices.
• Adhere to ethical standards and maintain confidentiality when handling sensitive employee and client information.

Education and Experience Required :

Preferred :

The Benefits Account Manager should be prepared to engage in a variety of activities that require physical effort and mobility :

Sitting :

Standing and Walking :

Typing and Writing :

Lifting and Carrying :

Telephone and Communication :

Visual and Auditory Abilities :

Multitasking and Time Management :