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Front Desk Clerk - Full time

Front Desk Clerk - Full time

Moody National CompaniesWaterbury, CT , USA
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The Front Desk Clerk processes guests in and out of the hotel in a professional and efficient manner in order to maximize customer satisfaction.

Essential Functions :

  • Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accurately conduct all cash handling and credit card processing activities.
  • Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests, when possible, within policies / procedures.
  • Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.
  • Accurately complete any logs / reports as specified by management.
  • Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures.
  • Other duties as assigned.

Job Specifications :

  • Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel.
  • Excellent interpersonal, written / verbal communication and telephone etiquette skills.
  • Intermediate proficiency with Front Desk computer systems
  • Excellent command of the English language; second language proficiency desirable.
  • Excellent time management skills and ability to multi-task and prioritize work
  • Excellent written and verbal communication skills
  • Exceptional problem-solving skills
  • Ability to maintain customer focus
  • Excellent organizational and planning skills
  • Ability to work well in a team environment
  • Ability to follow corporate standards and procedures

    • Experience and Education :

  • High School education or equivalent work experience.
  • 1+ years of experience as a Front Desk Clerk or other customer service position.
  • Minimum training required per year as assigned by the company
  • Any additional training required by manager

    • Work Environment :

  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
  • This is a full-time position. Overtime may be required occasionally.
  • Work days and work hours may vary.
  • This position works indoors.
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    Front Desk Clerk • Waterbury, CT , USA