Customer Support Specialist

A company is looking for a Customer Support Specialist to provide technical support in a remote setting. Key Responsibilities Respond to and resolve technical and non-technical customer support issues via phone, live chat, and email Troubleshoot issues to determine root causes and escalate when necessary Collaborate with client-facing teams and produce documentation for customer and internal use Required Qualifications 2 - 3 years of experience in customer service support in an online, B2B or DTC environment High school education or equivalent; post-secondary education preferred Minimum 2 years' experience in a technical customer support role for software products / services Experience with Software as a Service (SaaS) platforms and website support Hands-on experience with WordPress or similar website platforms