Technical Support Specialist

PRIMARY FUNCTION / PURPOSE :

As a System Engineer, specializing in Help Desk Support, this individual will be responsible for providing technical assistance and resolving IT-related issues to ensure the smooth functioning of the organization's IT systems. Provide day-to-day on-site and out of the field service support to internal program staff and Management Team. Assist end-users with hardware and software problems, perform system maintenance tasks, and collaborate with other IT teams to deliver effective solutions. The role requires strong technical expertise, problem-solving skills, and excellent communication abilities. Provide support to staff on all agency supported applications. Troubleshoot, determine source, and advise on appropriate action.

MINIMUM QUALIFICATIONS

• Bachelor's degree in computer science, Information Technology, or a related field
• 3+ years of experience implementing and maintaining Microsoft 365 solution, Exchange Online, MS Teams, and / or Azure AD preferred
• Proven experience as a system coordinator or similar role, preferably supporting projects across multiple sites or locations
• Proven experience in providing technical support and troubleshooting IT issues
• Strong knowledge of operating systems (Windows, macOS, Linux), hardware components, and software applications
• Familiarity with IT security concepts and best practices
• Excellent communication and interpersonal skills to interact with end-users and team members effectively
• Ability to prioritize and handle multiple tasks simultaneously while maintaining attention to detail
• Certification in relevant IT disciplines (e.g., CompTIA A+, Microsoft Certified Solutions Associate (MCSA), etc.) is a plus
• Ability to offer high level desktop support in an enterprise environment
• Experience working in Social Services Sector either Government or Non-profit preferred
• Possess exceptional problem solving and interpersonal skills along with excellent organization skills
• The ability to develop processes to improve workflow as well as to pay attention to details; Ability to multi-task effectively and meet deadlines in a fast-paced environment
• Ability to work independently with strong sense of focus, task oriented and nonjudgmental; Must have excellent written and oral communication skills

ESSENTIAL DUTIES AND RESPONSIBILITIES

OTHER REQUIREMENTS (including Physical Demands)

EEO Statement - Children's Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.