IFM Transformation Director

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

What this job involves - The IFM Transformation Director serves as the strategic second-in-command to the IFM Director while leading comprehensive transformation initiatives across our integrated facilities management portfolio. This role combines executive-level operational leadership with program management expertise to drive innovation standardization and performance excellence across all facilities services.

Key Responsibilities

Strategic Leadership & Service Delivery

Act as primary successor to the IFM Director covering all major decision-making stakeholder meetings and operational oversight in their absence

Manage delivery of facilities services to the regional portfolio in accordance with all agreed policies procedures and contract scope

Develop and implement multi-year IFM strategy and annual management plans ensuring alignment with corporate goals including sustainability and cost efficiency

Serve as primary point of contact for clients proactively developing relationships and ensuring exceptional service delivery

Oversee large-scale IFM project budgets and manage vendor performance to agreed standards and contract compliance

Transformation & Change Management

Lead end-to-end transformation initiatives including technology implementation global operating procedure standardization and new maintenance model rollouts

Serve as executive sponsor for new site launches expansions and major facility renovations

Establish and enforce global best practices Standard Operating Procedures (SOPs) and playbooks for consistent service delivery

Drive innovative programs and processes that reduce operating costs and increase productivity

Execute comprehensive change management plans ensuring successful adoption of new processes and systems

Performance Management & Analytics

Define track and report on critical IFM KPIs including uptime / availability MTTR CSAT maintenance backlog and cost per square foot

Establish IFM data and analytics function to identify performance gaps predict maintenance needs and measure ROI

Audit and refine SLAs with internal stakeholders and external vendors

Conduct portfolio audits to ensure data integrity across all systems

Deliver portfolio management reports and variance analysis as required

Financial & Risk Management

Achieve operational expenditure targets manage budgets and identify cost efficiencies and savings

Lead annual budgeting and quarterly forecasting processes

Develop and approve annual capital plans in collaboration with client representatives

Proactively identify and manage operational compliance and financial risks across the property portfolio

Ensure compliance within delegated financial and contractual authorities

Team Leadership & Vendor Management

Lead manage and develop professional teams of management-level staff across geographically dispersed locations

Provide excellent onboarding training and team building while supporting performance excellence

Manage strategic relationships with Tier 1 IFM partners and key suppliers

Lead vendor contract procurement activities and support account-wide sourcing events

Coordinate engagement with cross-functional teams including security capital projects and specialized services

Operational Excellence

Ensure compliance with all health safety environmental and risk management policies

Be accountable for delivery of moves adds changes and small construction projects

Support account-wide initiatives including compliance reviews audits and training programs

Drive continuous improvement initiatives benchmarking and best practices implementation

Maintain system reliability and improve consistency across the portfolio

Required Qualifications

Education & Experience

Bachelors Degree in Business Administration Property Management Operations Management or related field

Minimum 8 years experience in facilities management property management or related field

Minimum 5 years experience managing diverse management-level teams

Proven track record managing complex cross-functional transformation projects

Core Competencies

Executive Presence : Ability to influence executive-level stakeholders and lead large geographically dispersed teams

IFM Expertise : Deep technical and operational knowledge of hard and soft services maintenance space management and building technologies

Program Management : Experience managing simultaneous complex transformations and portfolio-level initiatives

Data Literacy : Strong analytical skills and experience using CMMS BI tools and data analytics for decision-making

Financial Acumen : Demonstrated finance management skills including budgeting forecasting and cost optimization

Technology Proficiency : Advanced skills in information technology tools and platforms

Communication Excellence : Outstanding relationship management presentation and stakeholder engagement abilities

Key Attributes

Strategic thinking with operational execution capabilities

Change management expertise with proven adoption success

Risk management and compliance focus

Innovation mindset with continuous improvement orientation

JLL core values alignment : Teamwork Ethics and Excellence

This role offers the opportunity to shape the future of integrated facilities management while developing executive-level leadership capabilities in a dynamic client-focused environment.

Estimated compensation for this position :

218300..00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications location market conditions and internal considerations.

Location :

On-site Mountain View CA

Job Tags : Google Jobs

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include :

401(k) plan with matching company contributions

Comprehensive Medical Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here .

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and / or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

I want to work for JLL.

Pursuant to the Arizona Civil Rights Act criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia SC ordinance this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance JLL will consider for employment all qualified Applicants including those with Criminal Histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

Required Experience :

Director

Key Skills

Fundraising,Management Experience,Coaching,Analysis Skills,Strategic Planning,Team Management,Budgeting,Leadership Experience,Mentoring,Public Speaking,negotiation,Supervising Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1