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Dispatcher

Dispatcher

TransdevGrandville, MI
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Description

Transdev in  Grand Rapids, Michigan is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients.  We are seeking customer service-oriented professionals who are dedicated to safety. Transdev is proud to offer :   CBA Position : Position Subject to Collective Bargaining Agreement :

  • 20.00 / hour (Union Collective Bargaining Agreement PayScale)

Benefits Include :

  • Vacation : up to 14 days per year
  • Paid Sick Leave : 8 hrs monthly full-time employees.
  • medical, dental & vision after 30 calendar days of employment for full-time employees,
  • life insurance,
  • 401k retirement benefits,
  • and company holidays.

    • Key Responsibilities :

  • Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
  • Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
  • Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
  • Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
  • Other duties as required.

    • Qualifications

  • High School Diploma or GED; Technical Degree preferred.
  • 3-5 years' experience dispatching.
  • Excellent verbal, interpersonal and customer service skills.
  • Problem solving and analytical skills.
  • Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

    • Physical Requirements :

  • Must be able to work shifts or flexible work schedules as needed.
  • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
  • Work environment will be a combination of both indoors and outdoors.
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    Dispatcher • Grandville, MI