Job Description :
Job Title : Operations Program Support Specialist
Location : Onsite Frisco, TX
Position Overview
We are seeking a detail-oriented and highly organized Operations Support Specialist to assist with documentation, tracking, and process improvement tasks. This role requires strong computer skills, excellent communication, and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate will support operational efficiency through documentation, process flow management, and effective follow-up.
Key Responsibilities
- Track and document operational tasks and workflows
- Maintain organized electronic filing systems using standard file naming conventions
- Support resolution efforts for process issues and service gaps
- Create folders, prepare documentation, and manage data inputs
- Collaborate with cross-functional teams to improve and streamline processes
- Follow up on outstanding tasks and ensure timely completion
- Provide internal customer service and support through clear communication
- Use SharePoint and Microsoft Office tools (Excel, Word, Outlook) effectively
Required Computer Skills
Microsoft Excel (Intermediate to Advanced)Microsoft Word and OutlookUnderstanding of file naming conventions and folder managementSharePoint experiencePowerPoint (a plus)Minimum Qualifications
Strong attention to detail and organizational skillsProven ability to document, track, and follow up on tasksFamiliarity with process flows and improvement methodologiesExcellent written and verbal communication skillsDemonstrated flexibility and adaptabilityCustomer service mindset with problem-solving capabilitiesExperience as a resolution specialist or in a similar support role is a plusHardware & Access Provided
Company-issued computer and printerSharePoint accessOnsite seating in Frisco, TX