Senior Staff Data Scientist, Credit Card

The Role

We are seeking a Senior Staff Data Scientist who will help shape our Credit Card business strategy and product development decisions through data-driven insights.  The Senior Staff Data Scientist will be working closely with cross-functional partners, including Credit Card business leaders, Product & Finance partners, to build and grow SoFi Credit Card into a top choice for consumers to "Get Your Money Right".

This is an exciting role for someone to make a direct impact on new product strategy and revenue of SoFi. Success in this role hinges on your technical aptitude, quantitative abilities, and business acumen : you know how to plow through data with SQL / Python / Tableau, surface insights using math / statistics / ML techniques, and measure the business impact using efficiency / conversion / profit metrics. You treat stakeholders as a partnership – you are there at each step of the way and you know that we only succeed if we succeed together.

What you’ll do :

• Work with amazing product and business managers to identify strategic opportunities, measure KPIs to craft compelling stories, make data-driven recommendations, and drive informed actions.
• Analyze segment performance at the portfolio level and by vintage to drive insights and optimization
• Help drive customer engagement strategies including early stage engagement, balance transfers, spend programs, and retention
• Help manage and analyze existing cardholder portfolio covering spend engagement, balance stimulation, and good payment behaviors
• Craft, analyze, and present customer behavior metrics, such as funnel conversion, user churn, features engagement, product LTV, and cross-sell metrics. Work with product and marketing partners to design tests to improve these metrics.
• Own end-to-end product analytics workflow including formulating success metrics, socializing them across the organization, and creating pipelines & dashboards / reports;
• Run significance tests and continuously discover trends in customer behavior to inform decision making with a high level of confidence;
• Present analyses to Credit Card and Finance business leaders.

What you’ll need :