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Back Office Contact Processing

Back Office Contact Processing

Credit One BankLas Vegas, NV, US
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Description

Position Summary

Credit One Bank is looking for a Customer Communications Support Analyst I to develop, implement, and manage clear and consistent communication for our credit card operation teams. This position will be responsible for acting as a subject matter expert for outgoing cardmember communications and various letter platforms. The Communications Analyst I will follow policies, procedures and use sound judgment in reviewing and monitoring letter reports. They will demonstrate the company core values of excellence, ownership, collaboration, and integrity. This will include analyzing letter process flows, identifying opportunities to optimize cardmember communications, and performing ad hoc deep dive analysis to support strategic decision making. The ideal candidate will have strong background in business communications, stakeholder collaboration, and demonstrated aptitude for learning new technologies and systems.

Essential Job Functions

  • Update the content of outgoing print and digital communications across multiple platforms.
  • Build strong relationships with business stakeholders and third-party print / mail vendors to identify gaps and improve processes.
  • Monitor daily reporting to eliminate risk of errors in production flows and identify / resolve platforms errors.
  • Assist with remediations related to cardmember communications for timely resolution.
  • Support the department's intake process including timely coordination and completion of project related correspondence.
  • Support bi-weekly Assentis uploads and monthly IT maintenance windows to complete content updates to the production environment.
  • Complete letter quality audits to confirm accuracy and brand adherence.
  • Maintain compliance standards.
  • Perform other duties as assigned.

Position Requirements

  • Must have 1+ years relevant experience in an operations and / or customer service environment.
  • Excellent verbal / written communication and time-management skills
  • Highly organized and meticulous with a strong focus on quality.
  • Well versed in various Microsoft Office applications : Word, Excel, and PowerPoint
  • Must be an initiative-taker with the ability to work independently and in a team setting with minimal supervision.
  • Strong technical skills and analytical aptitude
  • Must be open to a flexible schedule during IT maintenance windows for testing and releases to production.
  • Bachelor's degree in business or related field preferred.

    • Preferred

  • Credit Card Industry experience.
  • Knowledge and understanding of compliance controls and risk management.

    • Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.

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    Back Office • Las Vegas, NV, US