Patient Service Coordinator Home Health

Patient Services Coordinator

• Become a part of our caring community and help us put health first

The Patient Services Coordinator is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management.

Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console.

Initiates infection control forms as needed, sends the HRD the completed "Employee Infection Report" to upload in the worker console.

Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary.

Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff.

Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse / injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit.

Completes requested schedules for all add-ons and applicable orders :

Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report.

Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff.

Verifies visit paper notes in scheduling console as needed.

Assists with internal transfer of patients between branch offices.

If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary.

If clinical, may be required to perform patient visits and / or participate in on-call rotation.

Required Experience / Skills :

About CenterWell, a Humana company : CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc., CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.