Director, Operational Performance

Director Of Operational Performance

The Director Of Operational Performance is responsible for leading and executing strategies that drive operational efficiency, performance improvement, and business growth. This role involves developing and managing the process for Quarterly Business Reviews (QBRs), tracking key operational metrics, and ensuring alignment between the health system's strategic goals and operational activities. The Director will work closely with senior leadership and cross-functional teams to identify opportunities for improvement, develop actionable insights, and implement initiatives that enhance overall business performance.

Essential functions include strategic planning and implementation, quarterly business reviews, operational metrics tracking, continuous improvement, cross-functional collaboration, performance reporting, change management, resource management, risk management, education and training, and compliance with ethical business conduct policies.

Qualifications include a bachelor's degree in business administration, operations management, pharmacy, or a related field; an advanced degree (MBA) is preferred. Proven experience in operational strategy, performance management, or a similar role, preferably in a leadership capacity, is required. Experience in change management and organizational transformation and familiarity with Lean, Six Sigma, or other process improvement methodologies are desired.

Knowledge, skills, and abilities include a strong understanding of business processes, performance metrics, and continuous improvement methodologies, excellent analytical and problem-solving skills, exceptional communication and presentation skills, ability to lead and influence cross-functional teams, proficiency in performance tracking tools, data analysis software, and project management tools, and strong leadership skills with a focus on driving results and fostering a culture of continuous improvement.

At VytlOne, we foster a diverse and progressive culture that promotes a work-from-home model and a "dress-for-your-day" approach to work attire. Our team-oriented environment encourages collaboration and innovation. We offer highly competitive compensation and comprehensive health benefits including comprehensive mental health and wellbeing resources, nationwide Blue Cross Blue Shield PPO with a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums, company-paid basic life / AD&D, short-term and long-term disability insurance, Rx, dental, vision, other voluntary benefits, and FSA, employer-matched 401k Plan, and industry-leading PTO plan.