Principal Strategy & Operations Manager

About The Team

The Agent Software and Advertising organization at Zillow Group is at the forefront of revolutionizing the real estate industry. For over two decades, we've been developing cutting-edge technological solutions that simplify real estate transactions and empower professionals across the United States and Canada. Our agent marketing products and software tools are designed to enhance efficiency for all users, helping agents stand out in a competitive market while making the home buying and selling process truly enjoyable for consumers. Within this dynamic organization, the Business Strategy and Operation team plays a crucial role in driving our success. We're seeking talented individuals to join this team and contribute to our strategic initiatives. As a member of the team, you'll be at the intersection of technology, finance, and real estate, working to optimize our revenue streams and enhance our business performance. Our team embodies Zillow's core values and plays a substantial role in the organization's success. We pride ourselves on our ability to adapt to the evolving needs of real estate agents, teams, brokers, offices, associations, and MLSs. By joining us, you'll be part of a dynamic group that's shaping the future of real estate technology and making a significant impact in the market.

About The Role

As a Principal Strategy and Business Operations Manager, you will leverage your strong strategic background and analytical capabilities to :

• Spearhead comprehensive market analyses that unlock new growth opportunities and guide strategic investments
• Architect business models for key products (including pricing and packaging strategies) that maximize revenue
• Lead high-stakes initiatives that directly impact Zillow's market position and revenue growth
• Build strategic frameworks that align product development with market demands and business objectives
• Orchestrate cross-functional collaboration between Product, Data Science, Marketing, Sales, Finance, and Customer Experience teams

Who You Are

Strategic Excellence

Analytical Mastery

Leadership & Communication

Required Qualifications :

Preferred Qualifications :

Get To Know Us

At Zillow, we're reimagining how people movethrough the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you'll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For in 2025 , and included on the PEOPLE Companies That Care 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industryand your careerforward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants : Job duties for this position include : work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.