Senior Wireless Sales Expert - Syracuse, NY

Senior Wireless Sales Expert

At Consumer Cellular, we are redefining retail! Consumer Cellular is focused on going above and beyond to ensure that guests in our stores have everything they need and nothing they don't! This commitment is anchored in our desire to truly have a relationship with our guests. You know what, it is more like a friendship can we call you our friend? We are in the business of transforming the retail experience by doing things differently. Our team members are encouraged to build relationships with guests, and they truly love coming to work every day. If you don't believe us, stop by one of our stores, and you'll be greeted with smiles, an environment that feels more like a living room, and guests who are laughing, learning, and enjoying an unparalleled shopping experience.

Job Summary : We are currently looking to build a team of incredible relationship builders, conversation havers, and wireless technology gurus. A key member of this team is our Senior Wireless Sales Expert who is responsible for supervising the customer experience and helping to remove any obstacles for our employees and guests. Our Senior Wireless Sales Expert is technology savvy, sales-focused, and laser-focused on guest satisfaction.

Our Senior Retail Wireless Sales Specialists earn between $19 and $20 / hour, plus uncapped commission. On average, most employees work 30 to 39 hours per week. On average, most employees in this role work approximately 35 hours per week, offering a consistent schedule while maintaining flexibility.

What You Do in This Role

Brand Ambassador While orange is our color, we are best known for our outstanding customer service. You will ensure the center is comfortable, welcoming, and always open for our guests when needed. We encourage bringing your authentic self to work, each day, in such a way that it reflects our core value of Happy Employee Happy Customer.

Relationship Builder You will have the opportunity to build relationships with guests, team members, and field leadership. Building a relationship requires you to be an active listener, solution-finder, and conversation initiator.

Product and Services Expert You will receive world-class training on our products and services and you will be able to translate technology into real-world conversations. You will be able to explain a SIM card with the same clarity as how you would explain making a PB&J sandwich. You will also attend meetings, training, and connections where you can ensure you have all the knowledge needed to take the best care of guests.

Obstacle Remover You are a decision-maker, and you are great at it! You will be responsible for helping customers get everything they need and ensuring that the team has the tools and resources necessary to make this happen. In the case of escalations, exceptions, or technology troubles, you will be the expert and person who is able to make someone's day with your knowledge, skill, and solution-focused delivery.

What You Need to Win in This Role

Education and Skills :

• High school diploma, or equivalent experience, is required.
• At least 2 years of retail management (keyholder) experience is required; this experience needs to be in an environment where you have talked to customers about their wants and needs (beauty providers, phone providers, etc.).
• At least 1 year of Sales and Customer Service experience in the wireless industry.
• Experience in operating a POS system and ensuring accurate transactions.
• Proficient with MS Office suite of products (Word, Excel, and PowerPoint).

Schedule and Attendance :

Retail Store is open six to seven days a week. Hours will vary between 9 am to 6 pm most days. We believe in life / work balance, so we want to ensure that you get your hours and have time left over to spend with family and friends.

Physical Requirements :

About Consumer Cellular

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through more than 50 company-owned neighborhood stores, online at ConsumerCellular.com, by telephone at (888) 345-5509, and at leading retailers including Target and Walmart. Connect with Consumer Cellular on Facebook, Instagram, and Youtube for tutorials, features, applications, and company news.

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)

Minimum Salary : $42,000

Maximum Salary : $52,500

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process.

As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.

Pre-employment background check and drug screen is required.

Primary Location : United States-New York-Syracuse 3504 W Genesee St. 3504 W Genesee St. Syracuse 13219

Job : Retail Management

Travel : No

Schedule : Full-time

Req ID : 250808