Online Admissions Representative

Purpose :

Admission Representatives are responsible for identifying qualified applicants for admission to The Los Angeles Film School. Admission Representatives provide applicants with information about our college and degree programs, guiding potential students through the enrollment process; all while operating in compliance with state and federal accreditation and institutional policies, and within the parameters of ethical codes of conduct. Admissions Reps immerse themselves in a high volume of conversations with prospective students in response to program inquiries.

Essential Duties & Responsibilities (those that must be performed with or without an ADA Accommodation) :

Behave as a Los Angeles Film School ambassador and embrace our unique educational model, while maintaining the highest level of integrity, professionalism, and customer service.

Field and service prospective students engage in compliant and customer-service-oriented interviews and recommend students for enrollment when they have been determined to be a strong candidate for admission to the college.

Admission Representatives follow up with potential students securing the necessary paperwork for enrollment and promptly answer all questions to ensure an elevated level of customer service and student satisfaction.

Accurately and completely explain educational programs, expected outcomes, student services, and financial considerations (at a compliant level) to potential students, their parents, and other internal and external clients.

Accurately update student records, communication results, and other vital pieces of the team workflow.

Collaborate with Admissions, Financial Aid, Student Advising, and Faculty to ensure successful student outcomes.

Adhere to policies and procedures of The Los Angeles Film School

Maintain strict confidentiality of company and personnel information

Adhere to company attendance standards

Non-Essential Duties & Responsibilities (those that must be performed with or without an ADA Accommodation) :

Perform other duties as assigned.

Other Responsibilities :

N / A

Supervisory Responsibilities

N / A

Competencies | Knowledge | Skills | Abilities :

Effective verbal and written communication skills.

Ability to relate, understand, and engage prospective students.

Attention to detail and organizational skills.

Understand and accurately apply customer service techniques.

Professional

Effective listening and problem-solving skills.

Positive attitude and self-motivation.

Outstanding customer service skills.

Confident presenting general information to students via phone and if needed, using video software.

Comfortable in a fast-paced environment interacting with a diverse group of staff and students.

Excellent communication and listening abilities; a positive team player - with a desire to make a difference.

Education | Experience :

Previous experience preferred working within Higher Education; Admissions Rep or other student facing positions.

Equivalent experience with Customer Service, Organization Ambassador, and professional within the Entertainment Industry.

Bachelor's degree preferred but will look at a combination of education and experience.

Certificates | Licenses | Registrations :

N / A

Computer Skills :

Strong knowledge / understanding of Microsoft Office applications.

• Knowledge of databases and / or CRM systems

Zoom and / or Microsoft Teams

Environmental Factors (are those that are required and performed with or without an accommodation) :

This position is performed on the Florida campus and in person. This position includes extended time viewing a computer screen, extended time typing and speaking to students and staff both in person or via telephone or video software.

Physical Demands (are those that are required and performed with or without an accommodation) :

Employees must be able to work a minimum of 40 hours per week. Work is performed in an office environment and may include sitting or standing for extended periods of time. May be subject to bending, reaching, kneeling, stooping, and lifting to thirty (30) pounds.

Emotional & Mental Demands (are those that are required and performed with or without an accommodation) :

While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. Employees must be able to work a flexible schedule.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.