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Telecom Solutions Architect
Telecom Solutions ArchitectInstantServe LLC • Hartford, CT, United States
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Telecom Solutions Architect

Telecom Solutions Architect

InstantServe LLC • Hartford, CT, United States
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Role : Telecom Solutions Architect

Duration : 12+ Months

Location : Hartford, CT

Work Arrangement : Hybrid

Project Description :

The Client is seeking a Solutions Architect to develop a comprehensive statewide analysis of the site-based telecommunication systems for all Judicial Branch locations including courthouses, division offices, and a centralized call center, to make recommendations for improvements and efficiencies, and to serve as an independent expert / resource to assist the Branch in making telecommunications-related decisions.

Scope of Services :

The ideal candidate will be able to contribute immediately to the following areas :

  • Structure and complete a comprehensive analysis of current telecommunications in use within the Branch environment
  • Provide market expertise and insight into call center technologies appropriate for use within the current Branch environment
  • Assist MMU in the formulation of tactical and strategic plans related to Branch telecommunications systems
  • Assist with effective troubleshooting and problem resolution as needed.

Minimum Qualifications :

In addition to the standard skills and experience for the job class, the ideal candidate should possess the following qualifications :

General Experience :

  • Minimum 3 - 5 years of experience in telecommunications inclusive of systems design, Operations Systems Support (OSS), and systems management
  • Strong knowledge of IT infrastructure engineering principles, including network analysis, circuit design, and responsibilities
  • Proven history of providing expert advice on industry trends, emerging technologies, and best practices in OSS and networking
  • Experience analyzing business processes, data, and requirements to identify opportunities for optimization and automation
  • Experience in project planning with cross-functional teams to help design, develop, and deploy reliable voice communication solutions that meet the Branch's business needs
  • Experience working with state agencies or other large governmental organization preferred

    • Technical Competencies :

  • Experience with analog voice communication, infrastructure, including PBX, PRI, channel banks, TDM circuits and related technologies
  • Experience with digital voice communication infrastructure, including VoIP, SIP, LTE and related technologies
  • Familiarity with MPLS, Ethernet and IP wide-area network routing and switching with focus around wide-area network technologies like DMVPN, SD-WAN, and related technologies
  • Knowledge and expertise working with Avaya Cloud Office, Voice New England, and other Call Center Systems
  • Proficiency with Microsoft Office applications, Windows operating systems and Linux operating systems

    • Timetable

    The selected candidate may be able to join as soon as the onboarding process is completed. The position may be renewed periodically based upon a consultant's performance and the availability of funding.

    A duty station will be assigned in Hartford, CT with opportunities for a flexible work schedule and intermittent remote work.

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    Solution Architect • Hartford, CT, United States

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