EUC / Desktop Engineer

Job Description :

• Strong experience in installing and configuring Windows 11. Need to troubleshoot and provide solutions for critical and escalated on Windows 11.
• Sound experience in troubleshooting and fixing Laptop and Desktop issues including such as OS incompatibility, driver issue, application installation / slow ness issues.
• Extensive work experience in installing and configuring Mac Laptops / OS. Need to troubleshoot and provide solutions for critical and escalated issues in Mac.
• Provide solution for OS upgrade and patching related issues.
• Ensure all security and audit compliances are implemented with SLA.
• Strong experience in M365 tools (incl Office, Outlook, Teams, OneDrive). Need to troubleshoot and provide solutions for critical and escalated issues.
• Strong hands-on experience with Intune and ensure all the end points are configured and managed through Intune. Need to have deep understanding and experience in MDM (Mobile Device Management) and MAM (Mobile Application Management).
• Hands on experience with Tanium. Configure and manage all the end points across the enterprise.
• Strong hands-on experience with Autopilot to deploy the OS and fix issues with OS deployment and configuration.
• Install, configure and manager AVD (Azure Virtual Desktop). Need to troubleshoot and provide solutions for critical and escalated issues in AVD.
• Strong experience in troubleshooting and fixing Application issues on Windows 11, Mac, AVD such as Adobe, chrome, VPN client and other 3rd party applications.
• Need to troubleshoot and provide solutions for critical and escalated issues for all Desktop / Laptop / OS / Application issues.
• Perform root cause analysis for all the critical and escalated issues and mitigate the issues proactively before widespread impact.
• Need to identify Service Improvements / Value Additions / Automation opportunities and work to implement them.
• Strong understanding and knowledge of ITIL process (Incident, Problem, Change Management) and SLAs.