Clinical / Practice Assistant II

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.

Does this position require Patient Care?

No

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record / LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and / or takes messages related to prior authorizations,
• provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes / blocking) at more advanced competency level.

Hiring Requirements

Job Details

Job Profile

Job Profile

JP100283 - Clinic / Practice Assistant II

Job Families for Job Profiles

Job Families for Job Profiles

264 - Administrative, Practice Setting

Worker Sub-Type

Worker Sub-Type

Regular

Worker Type

Worker Type

Employee

Time Type

Time Type

Full time

Employee Contract Type

Employee Contract Type

(empty)

Compensation Grade

Compensation Grade

Remote Type

Remote Type

Onsite

Primary Location

Primary Location

32 Fruit Street Boston (Yawkey Center)

Primary Job Posting Location

Primary Job Posting Location

32 Fruit Street Boston (Yawkey Center)

Additional Locations

Additional Locations

(empty)

Additional Job Posting Locations

Additional Job Posting Locations

(empty)

Scheduled Weekly Hours

Scheduled Weekly Hours

40

Work Shift

Work Shift

Day (United States of America)

Recruiting Start Date

Recruiting Start Date

10 / 16 / 2025

Target Hire Date

Target Hire Date

11 / 10 / 2025

Target End Date

Target End Date

(empty)

Additional Information

Union Membership from Job Profile

Union Membership from Job Profile

(empty)

Allowed Unions from Job Profile

Allowed Unions from Job Profile

(empty)

Collective Agreement Details

Collective Agreement

Collective Agreement

(empty)

HS diploma / GED

Physical Requirements

Standing Occasionally (3-33%)

Walking Occasionally (3-33%)

Sitting Constantly (67-100%)

Lifting Occasionally (3-33%) 20lbs - 35lbs

Carrying Occasionally (3-33%) 20lbs - 35lbs

Pushing Rarely (Less than 2%)

Pulling Rarely (Less than 2%)

Climbing Rarely (Less than 2%)

Balancing Occasionally (3-33%)

Stooping Occasionally (3-33%)

Kneeling Rarely (Less than 2%)

Crouching Rarely (Less than 2%)

Crawling Rarely (Less than 2%)

Reaching Occasionally (3-33%)

Gross Manipulation (Handling) Constantly (67-100%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

Additional_Job_Description

The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.