Title : Salesforce Business Analyst
Location : Pittsburgh PA (3 days on-site)
Reports To : Manager of IT systems CRM
Duration : Long-Term Contract (6-month SOWs)
POSITION OVERVIEW
The Salesforce Business Analyst will work closely with business stakeholders to improve and document processes and increase efficiencies in Salesforce and other related business systems.
RESPONSIBILITIES AND DELIVERABLES
- Works with business stake holders to capture and document requirements and provide accurate feedback on use cases
- Supports and / or leads Salesforce projects and initiatives
- Supports and manages salesforce AppExchange products Third party tools and integrations
- Works with the design team to ensure prioritization of most impactful business requests
- Educates and evangelizes CRM best practices to internal constituents to ensure solutions delivered are best of breed for the companys business model and culture
QUALIFICATIONS
Minimum of five years of experience implementing functional solutions in Salesforce / CRM within a large org (More than 50 users)Strong knowledge of and proven experience with Sales Cloud Service Cloud Experience Cloud and / or Salesforce CPQBasic understanding of development tools and practices in Salesforce to facilitate the creation of use cases and the design of project requirements.Proven ability to utilize critical thinking analytical and problem-solving skills in a fast-paced environment while managing multiple requestsAbility to understand declarative automation and functions within the Salesforce ecosystemExcellent interpersonal and organizational skills and able to communicate effectively with both technical and non-technical customersAbility to function as a Business Analyst using the typical suite of BA tools such as documentation and organization of workshops to gather business requirementsPREFERRED
Salesforce Admin and / or Advanced Admin CertificationsExperience with Integrations and third-party applications involving SalesforceExperience with Agile and / or Kanban development principlesExperience with Sales Acceleration and Marketing Automation platforms (Hubspot)BONUS SKILLS
Experience with SalesForce CPQExperience with Oracle Integration Cloud or similar middleware would be helpful.EDUCATION
Bachelors degree in computer science management information systems Business Administration or related fieldKey Skills
SQL,Agile,Business Analysis,Visio,Waterfall,Business Process Modeling,Requirements Gathering,User Acceptance Testing,Business requirements,SDLC,Systems Analysis,Data Analysis Skills
Employment Type : Full Time
Experience : years
Vacancy : 1