Case Manager (FRS)

Job Type

Full-time

Description

Position : FRS Family Case Manager

Accountable : FRS Program Supervisor

Classification : Regular, Full Time, Non- Exempt (hourly)

Date Revised : November 2025

FAMILY CASE MANAGER FAMILY RECLAIM SERVICES (FRS) HAYWARD OFFICE

Family Reclaim Services (FRS) encompass specialized case management services for families where children are living at home with their parent or guardian and whose families are under supervision of the Juvenile Courts through the Children and Family Services (CFS) department of the Alameda County Social Services Agency. The case management services are designed to help families reduce the risk of re-entry into foster care due to child abuse or neglect after the close of their dependency case. The strength of the FRS program is our staff. Our Family Case Managers come to us with some personal experience navigating multi-systems within the Alameda County to. Family Case Managers also harness their specialized expertise to engage families while using a family-driven, strength based and intervention approach.

Job Summary :

The Family Case Manager will provide hands-on in person case management to families with an open child welfare case where the children are residing with their parent or guardians, or for families where the child has recently returned to the custody of a parent or guardian. The Family Case Manager will provide coaching and encouragement to families while utilizing their case management experience and navigating multi-systems to support the family in meeting their goals. The Family Case Manager helps to ensure that the integrity of the individual family's culture is fully integrated into every aspect of the care and support offered to the child and family. The Family Case Manager ensures that culturally sensitive and family friendly engagement practices permeate throughout all of our program offerings. The Family Case Manager will collaborate with Alameda County Child Welfare Workers to support parents in engaging in their case plan activities and / or transition after case closure to ensure parents have a clear understanding of the issues that brought their family to the attention of Alameda County Department of Children and Family Services. As a Case Manager, you will receive support from the Family Reclaim Services management team in the form of training, professional development, reflective clinical supervision, and administrative support.

Qualifications :

• Minimum Qualifications for Family Case Manager : Two (2) years previous case management experience working in the field relevant to client population.
• Some personal experience successfully navigating multi-systems within the Alameda County.
• Personal experience connecting with community providers / resources and ability to support families in accessing all needed community resources.
• Ability to work directly with parents and to collaborate with Alameda County staff in order to deliver appropriate and supportive services to families.
• Experience in working with families with complex trauma
• Experience in Motivational Interviewing and / or commitment to receive training in this area.
• Must have an understanding of child / adolescent development
• Ability to engage cross-culturally with diverse clientele and community partners, providing culturally relevant and sensitive support
• Experience providing face to face Family Driven care to multi stressed families involved in Child Welfare system
• Ability to engage professionally with parents, supervisors, peers, community partners and County staff.
• Willingness to engage in personal and professional development in order to develop new skills and meet the challenges of the position.
• Willingness to engage in reflective practices and utilize other clinical approaches in identifying and addressing personal issues which may affect or be affected by working with families involved with the Child welfare system
• Demonstrate good verbal and written communication skills
• Demonstrate good organizational skills
• Experience in computer skills and / or commitment to receive training in this area
• Ability to pass a background clearance and TB test
• Valid California driver's license, a clear driving record, availability of personal vehicle, and personal vehicle insurance coverage.
• Willingness to work overtime as needed, including some evening and weekend events.

Preferred Qualifications :

Duties and Responsibilities :

Work Environment

While performing the duties of this job, the employee regularly works in an office setting and in the community.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear.

Position Type / Expected Hours of Work

This is a full-time non-exempt position. Days and hours of work are Monday through Friday, 9 : 00 a.m. to 5 : 30 p.m. Some evenings and weekends are required.

Travel

Travel to various worksites is required

Work Authorization / Security Clearance

Employees must pass a background check and receive TB and health clearances prior to employment

A Better Way is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, ethnic background, religion, gender, sexual orientation, HIV-status, national origin or disability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. This document may be subject to periodic review and revision in compliance with California labor and employment regulations.

Salary Description

$23 - 27 / hr