Head of Experience Design (Phoenix)

Head of Experience Design

About the Company

Well-established financial services organization

Industry

Financial Services

Type

Privately Held

Founded

1891

Employees

10,001+

Categories

• Finance
• Financial Services
• Retirement
• Consulting & Professional Services
• Technology
• Internet

Specialties

About the Role

The Company is seeking a Head of Experience Design to lead the vision and execution of its digital experience strategy. The successful candidate will be responsible for defining how design fosters connection and trust across various digital platforms. This role involves setting and delivering a unified UX / UI strategy, leading a large team of designers and content strategists, and ensuring that all digital experiences meet the highest standards of accessibility, privacy, and regulatory compliance. The Head of Experience Design will also be instrumental in evolving the design and content system for consistency, scalability, and innovation, and will work closely with cross-functional teams to turn insights into high-impact, user-centered experiences.

Applicants for the Head of Experience Design position at the company should have a minimum of 15 years' experience in UX / UI or product design leadership, with a strong background in financial services, fintech, or consumer tech. A degree in a related field or equivalent experience is required. The ideal candidate will have a proven track record of delivering successful digital experiences, a deep expertise in user-centered design, and a strong portfolio demonstrating visual design excellence and measurable business impact. Experience in both B2B and B2C environments, as well as a passion for emerging technologies such as AI and data-driven design, is highly valued. The role demands excellent communication skills, executive presence, and the ability to influence senior leaders and align design with business strategy.

Hiring Manager Title

Chief Marketing Officer

Travel Percent

Less than 10%

Functions