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Customer Service Assistant

Hustle Notice BizDallas, TX, United States

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Customer Service Assistant

Department : Singnala

Employment Type : Full Time

Location : Dallas, TX

Compensation : $18.00 - $28.00 / hour

Description

Job Description Customer Service Assistant

Location : Dallas, TX

Overview : We are seeking a dedicated and enthusiastic Customer Service Assistant to join our growing team. In this vital role, you will be the first point of contact for our customers, providing them with exceptional service and support. You will be responsible for addressing inquiries, resolving issues, and ensuring that our clients feel valued and satisfied. Candidates should possess a strong commitment to customer satisfaction and a passion for helping others, as the ideal Customer Service Assistant will embody our company values and contribute to a positive customer experience.

Key Responsibilities

Answer customer inquiries via phone, email, and chat.
Resolve customer complaints in a timely and professional manner.
Provide product and service information to customers.
Process orders, returns, and exchanges efficiently.
Maintain and update customer accounts and records.
Collaborate with team members to improve customer service processes.

Skills, Knowledge and Expertise

High school diploma or equivalent; further education is a plus.

Proven experience in a customer service role preferred.

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Ability to work in a fast-paced environment and manage multiple tasks.

Proficient in using customer service software and Microsoft Office Suite.

Benefits

Benefits :

Competitive salary : $18.00 - $28.00 hourly (based on experience).

Comprehensive health, dental, and vision insurance.

Paid time off, including vacation, sick leave, and holidays.

401(k) retirement plan with company matching.

Professional development and growth opportunities.

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Customer Service Assistant • Dallas, TX, United States