Job Description
The Engagement Systems Coordinator provides oversight, procedural structure and support for digital event registration systems. This includes, but is not limited to, registration page builds, site updates, registration reporting and troubleshooting.
The coordinator schedules and coordinates email sends to external constituencies avoiding recipient overlap. She / He confirms communications are checked for adherence and compliance with PCI, CAN-SPAM and WCAG (web accessibility) regulations. Time outside of normal business hours is often required for priority projects. The position supports the systems and platforms coordinating online alumni communities, digital event registrations and the distribution of over 1, email communications annually to alumni, parents, donors and friends.
The Division of Advancement & External Affairs expresses a shared mission that is collaborative, trusted, respectful, future-focused and is aligned with the overall University. All current and new employees embrace and demonstrate dedication to promoting shared values in an inclusive work culture to propel the future of advancement operations in their everyday work. Education and Experience
- Associate degree or equivalent experience required.
- Some experience working with digital tools, including email marketing and event management systems preferred. Anthology / Encompass experience a plus.
- Experience working in environments that require adherence to regulations / procedures.
- Experience working with and creating Excel spreadsheets.
- Experience with editing or proofreading preferred.
- Demonstrated organizational skills.
- Strong customer service skills both in-person and remote using various forms of technology.
- Event support may require occasional after-hours, night / weekend work.
Skills and Knowledge
High attention to detail, excellent organizational skills and demonstrated communication skills, both verbal and written.Ability to communicate corrections, determine desired intent and provide guidance to email originators is crucial.Ability to provide timely responses to clients is critical, even after hours, so that events can happen as planned.Ability to evaluate, set priorities and execute on the fly.Ability to analyze, research and carefully merge constituent data.Ability to quickly maneuver in a fast-paced environment is essential.Ability to handle embargoed information and maintain confidentiality.Ability to multitask, including coordinating multiple projects in addition to other daily duties is necessary.Responsibilities
Oversee and direct the digital event registration processes and support including registration page builds, updates, troubleshooting, on-demand reporting and tracking gifts made via registration for over events annually. Produce and distribute reports and analytics for events.Create, schedule and coordinate distribution of email to over , Syracuse University alumni, parents and friends. Responsible for reviewing all submitted content for errors, appeal compliance and WCAG (Web accessibility) compliance. Generate daily reports and communicate with senders of email about sent data including open rate, click-through, unsubscribes and other metrics.Oversee and direct the authentication, record merging and transference of data for online gifts, event registrations, alumni profile updates, etc. Upload Encompass data into CITRUS, including event registrant data, constituent mail preference updates and constituent email statistics. Create systems for data accuracy and integrity.Provide user support to campus partners for Encompass (Cuse Community) environment, email / CAN-SPAM compliance, WCAG (Web accessibility compliance), PCI compliance and gift and appeal compliance. Provide training to campus partners on Email Generator platform, Orange Tracker and Web Services processes and procedures. Troubleshoot any and all Encompass / CITRUS integration issues for campus partners.Manage special projects that integrate external data from non-compliant databases into CITRUS. This includes onboarding and training of new partners for email sends and event registrations.Physical Requirements Not Applicable Tools / Equipment Not Applicable
