Telecommunications Support Engineer- Arlington, VA

Telecommunications Support Engineer- Arlington VA

Job Description

Overview

CoStar Group (NASDAQ : CSGP) is a leading global provider of commercial and residential real estate information analytics and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100 CoStar Group is on a mission to digitize the worlds real estate empowering all people to discover properties insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years giving us the perspective to create truly unique and valuable offerings to our customers. Weve continually refined transformed and perfected our approach to our business creating a language that has become standard in our industry for our customers and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers our employees and investors. By equipping the brightest minds with the best resources available we provide an invaluable edge in real estate.

We are looking for a Telecommunications Engineer to join our team . In this role you will enhance the productivity of CoStar Group employees by serving as the primary point of contact for telephony-related information and issue resolution. You will diagnose and resolve problems involving enterprise voice systems including VoIP PBX call routing and unified communications platforms such as Avaya and Microsoft Teams . Support will be provided via telephone email remote tools and hands-on assistance across global office locations. Exceptional customer service is essential and success in this role requires being a self-starter a skilled troubleshooter and a clear communicator. You will manage multiple tasks simultaneously often under time-sensitive conditions while collaborating with service providers and internal teams to ensure seamless communication experiences.

This position is located in Arlington VA and offers a schedule of Monday to Thursday in office with the option to work remote on Friday.

R esponsibilities

Provide guidance assistance coordination and follow up on user questions problems or malfunctions of all communication applications

Provide support to users in offices across the world via remote assistance tools

Assist in user account administration including onboarding .

Document problems and solutions in the ticketing system and wiki repo

Contribute to knowledge base development for recurring issues and support documentation.

Inform management of potential problems and identify problem trends

Troubleshoot user phone / communication issues

Work with service providers to support troubleshooting issues

Provide support to technicians and other engineers working projects trouble tickets and system failures.

Escalate complex problems to senior IT staff or specialized teams as needed.

Develop configuration and maintenance procedures

Able to communicate effectively with other contacts in order to make projects successful

Any other duties and special projects as assigned

B asic Q ualifications

Bachelors Degree from an accredited not for profit university or college

A track record of commitment to prior employers

3 years of experience in corporate IT Service Desk or Telecom support roles

Experience supporting enterprise systems

Proficiency with Windows 10 macOS and Microsoft Office 365 including O365 administration

Experience supporting Active Directory Azure and Windows File Permissions

Basic understanding of networking concepts such as TCP / IP and DNS especially in relation to VoIP and telephony systems

Excellent customer service problem-solving and troubleshooting skills

Highly organized and self-motivated with the ability to manage multiple priorities in a fast-paced environment

P referred Q ualifications A nd S kills

Ability to troubleshoot issues withH.323 and SIP

Experience withmoves adds and changeswithin a communication solution

Experience supporting mobile devices such asiPadsiPhones and Android phones

Relevant IT certifications ( ANetworkMicrosoft MTA / MCSA) ortelecom-specific certifications

Whats in it for Y ou

When you join CoStar Group youll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training and tuition reimbursement .

Our benefits package includes (but is not limited to) :

Comprehensive healthcare coverage : Medical / Vision / Dental / Prescription Drug

Life legal and supplementary insurance

Virtual and in person mental health counseling services for individuals and family

Commuter and parking benefits

401(K) retirement plan with matching contributions

Employee stock purchase plan

Paid time off

Tuition reimbursement

On-site fitness center and / or reimbursed fitness center membership costs (location dependent) with yoga studio Pelotons personal training group exercise classes

Access to CoStar Groups Diversity Equity & Inclusion Employee Resource Groups

Complimentary gourmet coffee tea hot chocolate fresh fruit and other healthy snacks

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However please note that CoStar Group is not able to provide visa sponsorship for this position.

# LI-MC5

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

Key Skills

Ruby,Mac Os,Computer Networking,Windows,TCP,Customer Support,Linux,Shell Scripting,VPN,Dns,Technical Support,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1