Endpoint Administrator

Sonata Software Overview

Sonata is a global technology company specializing in platform-based digital transformation, supporting businesses to become connected, open, intelligent and scalable. Sonata’s Platformation™ methodology brings together industry expertise, platform technology excellence, design innovation and strategic engagement models to deliver sustained value to customers. A trusted partner of world leaders in the retail, manufacturing, distribution, travel, services and software industries, Sonata’s software portfolio includes the Brick & Click Retail Platform©, Modern Distribution Platform©, Rezopia Digital Travel Platform©, Kartopia E-commerce Platform©, Halosys enterprise development automation Platform©, CTRM Commodity Trading and Risk Management Platform© and KODO - AI Powered Customer Experience (CX) Platform. Sonata’s Platformation approach ensures services built on Microsoft Dynamics 365, Microsoft Azure, AWS, Cloud Engineering and Managed Services deliver on the Platformation promise. As world leaders in digital technologies including IoT, Artificial Intelligence, Machine Learning, Robotic Process Automation, Chatbots, Block Chain and Cyber Security, Sonata’s people and systems are nurtured to deliver on our commitment to excellence in business technology solutions.

Role :  Endpoint Admin

Location : Nashville, TN(Onsite)

Type of Hire : Full Time

This opportunity is not available for visa sponsorship.

Note : Candidate should be open to travel within US

Overview

Job Description :

The Endpoint Infrastructure team is responsible for managing the full lifecycle of all endpoint devices, including system administration, security compliance, hardware repair coordination, imaging, routine hardware refreshes, and equipment disposal. Endpoint Administrator II supports these efforts by overseeing hardware provisioning for corporate offices and remote facilities, managing advance exchange processes, coordinating equipment recovery, and maintaining IT asset management and inventory. This role also involves regular follow-up with end users to ensure smooth operations. Additionally, the position requires occasional travel to support the setup of new facilities or the decommissioning of existing ones, as well as planning and facilitating equipment recovery and refresh activities across multiple sites throughout the continental United States.

Key Responsibilities :

• Manage regular receiving, shipping, and disposal of equipment operations.
• Inventory and report stocking levels in accordance to established PARs.
• Perform routine hardware setup, software installation, permission management, and quality assurance testing for new hire provisioning.
• Work with vendors and team-members in the maintenance and repair of equipment within SLA.
• Regularly manage advance exchange workflow to ensure compliance with return and repair to provide a smooth experience to end users.
• Regularly monitor and engage equipment recovery from staff separations and end-users following expected procedures.
• Assist in asset procurement and testing, inventory management as well as compliance with disposal practices.
• Maintain company end user IT assets and ensure all equipment is always properly tagged, inventoried, and accounted for.
• Collaborate and communicate with team members, IT team, and leadership.
• Contribute to and maintain knowledge base of common procedures and problem resolutions to enable the technical services team to be as timely, efficient, and effective as possible.
• Manage a ticketing system to triage incidents in a timely manner, with customer follow up and concise updates.
• Maintain project status and adhere to procedures related to deployment activities.
• Complete configuration management and compliance related to end user equipment in accordance with company procedures and policies.
• Ensure configuration management and compliance related to PC’s through system administration in accordance with company procedures and policies.
• Plan and participate in deployment activities for end user equipment on new contracts, exits and equipment refresh projects.

Required / Minimum Skills / Qualifications :

Why join Sonata Software?

At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.