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Front Desk Coordinator

Front Desk Coordinator

Aya HealthcareDallas, TX, US
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Why UT Southwestern

With over 75 years of excellence in DallasFort Worth, Texas, UT Southwestern is dedicated to upholding the highest standards of excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued patients and employees.

With over 20,000 employees, we are proud to be one of the largest and most respected employers in the region. We are committed to continued growth and excellence by hiring the best professionals in the healthcare industry.

We invite you to be a part of the UT Southwestern team, where you'll discover a culture of teamwork, professionalism, and consistent opportunities for growth.

Job Summary

The Clinic Staff Assistant I performs front office operations in a clinical setting. Responsibilities include patient registration, scheduling, insurance verification, referral management, answering inbound calls, documenting patient encounters, point-of-service collections, and patient check-in / check-out.

Job Duties

Within 612 months of hire, the Clinic Staff Assistant I is expected to demonstrate proficiency in at least two of the following front office operations :

  • Registration
  • Scheduling
  • Inbound call documentation
  • Insurance entry and verification
  • Referral management
  • Cash drawer, payment posting, and check-in / check-out

Additional responsibilities include :

  • Learning and maintaining up-to-date knowledge of Epic EMR system and front office workflows
  • Delivering superior customer service to patients, colleagues, and the community
  • Building rapport with internal and external team members to support comprehensive clinical care
  • Maintaining patient confidentiality in accordance with HIPAA and UT Southwestern policy
  • Keeping the waiting area neat and stocked with appropriate materials
  • Ensuring adequate inventory of office supplies and patient forms
  • Performing duties that may involve :
  • Direct interaction with patients or research participants
  • Handling patient or research records (including financial records)
  • Performing other duties as assigned

    • Experience and Education

    Required :

  • High school diploma or GED
  • Prior customer service experience
  • Successful completion of CSA competencies in two (2) clinical front office operations within 612 months of hire

    • Preferred :

  • Degree in a related field and / or related experience

    • Benefits

    UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees, including :

  • PPO medical plan available Day One at no cost for full-time employee-only coverage
  • 100% coverage for preventive healthcare no copay
  • Paid Time Off available Day One
  • Retirement programs through the Teacher Retirement System of Texas (TRS)
  • Paid Parental Leave
  • Wellness programs
  • Tuition Reimbursement
  • Public Service Loan Forgiveness (PSLF) Qualified Employer

    • Security and EEO Statement

    Security : This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

    EEO Statement : UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination based on :

  • Race
  • Color
  • Religion
  • National origin
  • Sexual orientation
  • Gender identity or expression
  • Disability
  • Genetic information
  • Citizenship status
  • Veteran status
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    Front Desk Coordinator • Dallas, TX, US