Program Management Specialist

Job Responsibilities

Program Coordination and Education Support - Serves as program coordinator for assigned program. Supports leadership in implementation, coordination, evaluation and planning of program's short / long term goals. Serves as primary program liaison for daily administration and operational issues such as data management, marketing / communications, outreach, annual conference coordination, education, and social media coordination. Maintains direct communication with key staff for interaction and information exchange among program components, project leaders, and the professional and lay communities. Participates fully in strategic planning process and identifies areas of need and focuses on translating portions of annual plan into well defined projects and programs with timelines and deliverables. Plans and executes projects in a timely manner. Provides support in the preparation and submission of internal and external education offerings related to clinical programs and teams. Provides support for current competency requirements and resources. Contributes educational content for training using current evidence and research; serves as a resource to multidisciplinary staff. Provides education and collaboration in area of clinical expertise.

Administrative Support - Coordinates and schedules all logistics related to the assigned program i.e. meetings, conferences, conference calls, and other appointments. May take and transcribe meeting minutes and distribute accordingly. Coordinates and maintains area calendars. Coordinates travel arrangements (including international), conferences, meetings and reimbursement expense reporting. May set-up and manage call schedule and / or communication with other departments / divisions or national and international experts. Places orders for materials as needed and monitors budget for funded projects. May facilitate grant applications or manuscript and reference support within the group providing support for timely submissions in conjunction with research. Provides manuscript and reference support, including use of electronic resources (PubMed, EndNote etc.). May act as a liaison between clinical staff, business personnel and billing / coding personnel with regard to appropriate documentation and procedural modifications. Organizes and administers other program specific responsibilities such as the maintenance of patient records, electronic systems, and files. May assist with program budget, account payables, and account receivables.

Customer Service - Collaborate in an effective and timely manner with internal and external contacts to achieve program goals. Serve as a resource in appointment setting and follow up related to accommodating the needs of patients. Provide support, assistance, problem-solving and information to parents and professionals. Answer, screen and direct phone calls, in-person inquiries or web or email inquiries from parents and professionals. Update related communication materials as appropriate, including letters, forms, newsletters, web content and other clinical or marketing materials. Provide support for disseminating patient chart information. May attend clinics as necessary, assist with clinical program operations, as needed, assist with patient flow and provide necessary follow up to patients and clinicians.

Indirect Patient Care - Support, but may not directly deliver quality care for our patients and families. For example, direct the work of caregivers, arrange lab tests on patient samples, monitor department equipment, and keep accurate records on patients. Facilitate patient care with positive outcomes. May support clinical program operations and activities, to ensure optimal quality care.

Grant, Data, and Financial Management - Provide support in the preparation and submission of external and internal funded projects.