Manager Information Technology

Caterpillar Inc. It Leader Position

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Overview

We are seeking an experienced IT leader to manage Workplace Services across our domestic sites, ensuring a seamless end-user experience for all employees. This role is responsible for day-to-day IT support operations, managing a diverse team, overseeing IT service delivery, and leading projects to modernize workplace technologies including printing and audio-visual solutions.

Key Responsibilities

• Lead and manage a team of 20 staff and contractors across multiple Workplace Services functions, including Service Desk, Executive Support, AV, MAC / PC support, mobility, procurement, and asset management.
• Act as the primary liaison between IT (ESC) and end users, ensuring high-quality customer experience (CX) and driving continuous improvement in IT support processes (Chat-IT, Self Service, Phone).
• Oversee major workplace technology projects, including printing and Audio / Video Enhancement.
• Manage workplace IT budgets (Expense & Capital) for PC, AV, and related services.
• Manage Microsoft 365 licenses, ensuring proper allocation, renewal, and compliance with organizational policies.
• Provide escalation support for critical incidents and ensure executive support services run smoothly.
• Foster a culture of knowledge sharing, accountability, and customer-centric service within the team.

Qualifications

Summary Pay Range : $125,925.00 - $188,887.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.