Telecommunications Operator I

Overview

Summary : Responsible for facilitating proficient operation of a hospital communication system.

Responsibilities

Perform various clerical duties and operate computer equipment including the switchboard console, alpha pager, voice-paging system, portable radios, and cellular telephone and provide information to callers and visitors.

Handle both incoming and outgoing calls with speed and accuracy.

Demonstrate familiarity with all code-emergency situations and the appropriate procedure to alert proper personnel and record occurrences as required. Code situations include but are not limited to medical emergency, security alert, fire, and disaster.

Act as central control for mobile pagers, take and relay messages as required.

Respond to various alarm systems located at the switchboard.

Issue keys that are kept at the switchboard to authorized personnel. Maintain an accurate log as to the disposition of these keys.

Compile on-call information for hospital personnel and all meetings scheduled in the building.

Resolve basic discrepancies and refer all others to the appropriate department.

Education

Note :

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Experience

Customer service or call-center experience : 2-3 years preferred

Knowledge, Skills and Abilities

Good inter-personal and phone skills.

Commitment to demonstrate consistent outstanding customer service.

Confident to quickly assess situations and make reasonable judgement decisions.

Must be able to prioritize rationally.

Physical Requirements

Standing Occassionally (3-33%)

Walking Occassionally (3-33%)

Sitting Constantly (67-100%)

Lifting Occassionally (3-33%) 20lbs - 35lbs

Carrying Occassionally (3-33%) 20lbs - 35lbs

Pushing Rarely (Less than 2%)

Pulling Rarely (Less than 2%)

Climbing Rarely (Less than 2%)

Balancing Occassionally (3-33%)

Stooping Occassionally (3-33%)

Kneeling Rarely (Less than 2%)

Crouching Rarely (Less than 2%)

Crawling Rarely (Less than 2%)

Reaching Occassionally (3-33%)

Gross Manipulation (Handling) Constantly (67-100%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

Equal Opportunity

Newton-Wellesley Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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