IT Helpdesk supportVeterans Sourcing Group LLC • Alpharetta, GA, United States
IT Helpdesk support
Veterans Sourcing Group LLC • Alpharetta, GA, United States
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job_description.job_card.job_descriptionHigh school diploma or GED required. 2-5 years of customer support experience (phone / chat). Strong technical aptitude and problem-solving skills. Excellent communication (verbal / written) and interpersonal abilities. Proficient in fundamental computer skills and Windows-based systems.
Job Title : IT Helpdesk support
Location : Alpharetta, GA
Duration : 12 months contract
Pay Rate : $25 / hr W2
Provide front-line technical support via phone and chat in a 24 / 7 environment. Resolve issues for enterprise software, hardware, and systems, ensuring excellent customer service and accurate ticket documentation.
Key Responsibilities :
- Be the first point of contact, delivering professional and empathetic support.
- Troubleshoot, diagnose, and resolve technical incidents efficiently.
- Document all interactions and solutions clearly in the ticketing system.
- Collaborate with the team and escalate issues when necessary.
- Maintain composure and prioritize effectively in a fast-paced setting.
Qualifications :
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