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IT Helpdesk support
IT Helpdesk supportVeterans Sourcing Group LLC • Alpharetta, GA, United States
IT Helpdesk support

IT Helpdesk support

Veterans Sourcing Group LLC • Alpharetta, GA, United States
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Job Title : IT Helpdesk support

Location : Alpharetta, GA

Duration : 12 months contract

Pay Rate : $25 / hr W2

Provide front-line technical support via phone and chat in a 24 / 7 environment. Resolve issues for enterprise software, hardware, and systems, ensuring excellent customer service and accurate ticket documentation.

Key Responsibilities :

  • Be the first point of contact, delivering professional and empathetic support.
  • Troubleshoot, diagnose, and resolve technical incidents efficiently.
  • Document all interactions and solutions clearly in the ticketing system.
  • Collaborate with the team and escalate issues when necessary.
  • Maintain composure and prioritize effectively in a fast-paced setting.

Qualifications :

  • High school diploma or GED required.
  • 2-5 years of customer support experience (phone / chat).
  • Strong technical aptitude and problem-solving skills.
  • Excellent communication (verbal / written) and interpersonal abilities.
  • Proficient in fundamental computer skills and Windows-based systems.
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    It Helpdesk Support • Alpharetta, GA, United States

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