Details
This position is hybrid, meaning being in our Grand Rapids office 3 days a week.
Are you a strategic, people-first leader with a passion for process improvement and developing others? Do you thrive in fast-paced, evolving environments where no two days look the same? If so, we are looking for you!
We’re hiring an Accounts Receivable (AR) Manager who is ready to take our AR team and processes to the next level. This is a high-impact leadership role where you’ll drive innovation, build meaningful cross-functional partnerships, and create clarity and accountability in a critical business function.
What You’ll Do :
Lead with Accountability & Clarity
- Set clear goals for the AR team and hold yourself and others accountable for results
- Guide the team through ambiguity and change while maintaining high morale and strong performance
- Deliver on monthly and annual AR goals with confidence and integrity
Develop People & Build Culture
Recognize the unique strengths and needs of each team member to foster individual growth and engagementProactively identify and address barriers to positivity, productivity, and team cohesionBuild a strong, inclusive team culture rooted in trust, accountability, and mutual respectDrive Innovation & Process Improvement
Identify and implement upstream solutions that support long-term AR successCreate and streamline processes that keep the team focused, organized, and aligned with business goalsInfluence change that improves efficiency, communication, and performance across departmentsCollaborate Cross-Functionally
Partner regularly with Sales and Customer Success to understand their goals and customer needsConnect the dots between AR performance and broader business outcomes—and help the team do the sameEnsure customers receive an excellent invoicing experience that supports our brand promise1-Year Success Snapshot
By the end of your first year, you will have :
Met or exceeded key AR performance goalsEstablished and implemented processes that improve billing efficiency and reduce receivables riskBuilt strong, collaborative relationships across Finance, Sales, and Customer SuccessIdentified key upstream issues affecting AR and created action plans to address themElevated team engagement and individual development through thoughtful leadershipWhat You Bring :
2+ years of experience in a leadership role (finance, AR, or customer service preferred)Proven ability to adapt quickly, think innovatively, and lead through changeStrong communication and coaching skills to effectively manage a variety of personalitiesA deep understanding of how receivables impact business health – and the ability to make that clear to othersWhy You’ll Love it Here :
At Service Express, our people are at the heart of everything we do. We believe in developing leaders at every level and creating an environment where innovation and ownership are encouraged. As our AR Manager, you’ll be part of a supportive, values-driven culture where your voice is heard, your growth is prioritized, and your impact is felt. We also offer :
Flexible work options to support your work-life balanceOpportunities for personal growth and career advancementPaid volunteer hours and a day off for your birthdayComprehensive health insurance options starting on your first day50% reimbursement for your health club membership401(k) company match to help you plan for the future85k-$105k based on experience + annual bonusLI-Hybrid
