Title : UX Designer
Location : Work from Home
Note : This is a W2 contract position – this position is NOT open to 1099, C2C, or 3 rd party candidates
The UX Designer will partner with businesses to establish clear problem statements and measures of success for a new customer care agent desktop interface. They will partner with customer care agents to fully understand their needs while demonstrating a bold vision for excellence in interactive web design and a commitment to evolving agent experiences.
Job Duties :
Use the Salesforce Lightning design system to define an architecture that effectively synthesizes multiple systems / interfaces into a single interface that agents can easily navigate to perform a wide variety of customer service tasks efficiently
Create user flows, wireframes, screen comps, and prototypes that exhibit a mastery of user-centered design practices
When necessary, establish and document design standards that align with the overarching guiding principles of the agent experience
Work with technology teams to determine feasibility and implementation timelines, and partner across related disciplines, including usability, content strategy, accessibility, and web development, to meet established business objectives of the engagement
Job Requirements :
Strong experience in interaction design, component-driven design, and information architecture
Demonstrated excellent verbal and written communication skills to articulate design rationale and facilitate partnerships with product and business owners
Solutions-oriented, with the ability to multi-task and adapt quickly to changing requirements and conditions
Highly innovative and diligent worker, able to inspire commitment to a higher standard
A minimum of a Bachelor's Degree in UX, Design, Computer Science, or other related field
Note : This is a W2 contract position – this position is NOT open to 1099, C2C, or 3 rd party candidates
Ux Designer • Atlanta, Georgia, United States