Day Porter

Job Description

Job Description

Description :

Position : Day Porter (Full-Time / Part-Time)

Reports To : Facilities Manager

FLSA Status : Hourly

Department : Building Maintenance

Job Summary : The Day Porter position assists everyone associated within the Building Maintenance division as well as other departments to help with daytime operations of the facility. All duties of the position shall be performed with a commitment to the highest level of member and guest service with a focus on total customer satisfaction. This position is designed to provide the necessary exposure, experience, and preparation for this individual to pursue future growth and development within the customer service industry.

This position coordinates with :

Facilities Manager

Concierge

Housekeeping

Golf Shop

Administration Office

Food and Beverage

Qualifications : The Day Porter position must meet the below requirements :

Valid State issued Driver’s License

Must have a clean driving record and able to join company insurance policy

Meet all Federal and State Employment Eligibility guidelines

Must be able to stand on their feet for extended periods of time

Must be able to lift and / or carry items that are at most 50 pounds

Job Tasks / Duties : The Day Porter job duties include but are not limited to :

Daily Duties

Assist with and complete all opening and closing procedures as outlined by management staff

Assist fellow teammates to ensure the highest quality of member and guest service

Moving luggage from guest quarters into locker room or vice versa

Greet all Members and Guests by name and in a professional manner

Pickup and Drop-off Members and Guests at the local airports

Load golf bags into staging area for daily play or tournaments

Daily inventory of drinks and snacks in all of the cottages.

Bank / Check runs and Post Office runs for Admin. Office

Greet Members and Guests at the bag drop as well as provide a friendly farewell to departing golfers

Using a backpack blower to clean up around the Clubhouse, Cottages, and Parking Lot.

Assist Members and Guests with Cottage room check-ins

At bag drop, retrieve bags from arriving cars and stage golf clubs properly

Manage the main gate with allowing Members and Guests through

Hand off the Gate Phone to the night porter upon completion of a closing shift

Maintain a clean and organized work space

Clean out carts daily and wash them at the end of each shift

Clean Cottage porches daily

Relay important information to management staff including Member / Guest issues, work equipment not functioning properly, or staff misconduct

Proactively manage daily work flow to maximize productivity

Study the tournament / event calendar to be able to communicate details with Members / Guests

Checking the locker room throughout the day and restocking amenities and towels

Help clean cottages on a daily basis in-season (vacuuming, windows, dusting, etc.)

Take ownership of your work

Conduct oneself in a professional manner and maintain a professional image at all times

Daily Cleaning around the entire Property Campus (if you see trash-Pick it up)

Keeping the Learning Center clean and organized

Touch-up Painting around OM Campus

Pressure Washing areas around the OM Campus

Keys to Successful Performance

Dependable

Excellent Written and Verbal Communication Skills

Service-Oriented, hospitality focused

Leadership / Team Building

Fundamental knowledge of the game of golf, rules of golf, tournament operations and golf facility operations

Act as a role model for all employees by demonstrating the behavior and work ethic expected of all Old Memorial staff

Self-motivated; self-starter

Maintain and promote a positive professional image within the community

Schedule : The Day Porter position will work approximately 40hrs (Full-time) 24hrs (Part-Time) or less per week during the entire year. However, based on required service levels, the above-mentioned hours could be more or less. Standard shift hours but not limited to are 6 : 00am to 2 : 00pm, 7 : 00am to 3 : 00pm or 10 : 00am to 6 : 00pm. During Special Outings the employee could be asked to stay for an extended shift.

Requirements :