IT Service Management Representative (JavaScript / Linux)

Service Management Engineer

We are looking for a skilled and communicative Service Management Engineer to join our team. In this role, you will be a key player in managing and improving our IT services. You'll work with clients and internal teams to troubleshoot and resolve technical issues, ensuring our systems run smoothly and efficiently. This position requires a strong technical foundation and the ability to work in a collaborative, fast-paced environment.

Main Responsibilities

• Service Management : Serve as the primary point of contact for service-related issues, using your expertise with ServiceNow to manage incidents, problems, and changes.
• Technical Support : Utilize your technical skills to analyze and resolve issues related to cloud platforms (preferably AWS and Google Cloud) and integration tools like MuleSoft.
• Stakeholder Communication : Act as a bridge between technical teams and business stakeholders, clearly communicating issue statuses, resolutions, and long-term solutions.
• Process Improvement : Apply your understanding of IT service management principles to identify areas for improvement within our workflows and processes.
• Life Science Compliance : Ensure all technical and service management processes adhere to life science industry standards, specifically related to Computer System Validation (CSV).

Requirements

What We Offer

About Accenture

We work with one shared purpose : to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces. Join Accenture to work at the heart of change.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.