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Platform Administrator

Platform Administrator

ProForce Pest ControlBoca Raton, FL, US
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Job Description

Job Description

Description :

Now Hiring : Contact Center Platform Administrator

Location : Boca Raton, FL | Full-Time, In-Person

Who We Are :

ProForce is a tech-driven home services platform and an INC 5000 fastest-growing

company . Backed by incredible investors and powered by top industry talent, we are

transforming the multi-billion dollar pest control industry with cutting-edge technology,

best practices, and relentless execution.

About the Role

We’re looking for an exceptionally talented Contact Center Platform Administrator to

own and elevate our Five9 cloud contact center platform. This role is high-impact and

high-visibility : you’ll work directly with the most senior executives at ProForce to

shape strategy, solve mission-critical challenges, and drive measurable business results

through technology.

If you want career growth, impact, and the chance to be at the tip of the spear in

modernizing contact center operations, this is your opportunity.

Key Responsibilities

  • Administer and maintain our Five9 cloud contact center platform
  • Configure IVRs, call routing, campaigns, user permissions, and reporting
  • Troubleshoot issues and work with vendors as needed
  • Design and maintain system integrations with tools like Salesforce or FieldRoutes
  • Build automations to improve workflows and data accuracy
  • Support call center teams with day-to-day system needs
  • Maintain clear documentation and system processes

Equal Employment Opportunity (EEO) Statement :

Proforce is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all employees feel respected and valued. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, or sexual orientation), national origin, age, disability, genetic information, veteran status, or any other protected status under federal, state, or local laws.

Requirements :

What We’re Looking For

  • 3+ years of experience managing a cloud contact center platform (Genesys, NICE, RingCentral, Five9)
  • Strong understanding of IVR, ACD, call routing, and contact center operations
  • Experience building automations and system integrations (e.g., FieldRoutes, Zapier, Salesforce)
  • Familiarity with APIs (REST, JSON), and CRM / workforce tools
  • Excellent problem-solving skills and attention to detail
  • Clear communicator, comfortable working across technical and non-technical teams
  • Bachelor’s degree in IT or related field, or equivalent practical experience

    • What You’ll Get

  • Salary : $65,000 - $80,000 DOE
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and holidays
  • In-person team environment with career growth opportunities

    • Apply Now

    This is a full-time, in-person role in our Boca Raton office. To apply, please click on the link below.

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    Administrator • Boca Raton, FL, US