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Technology Concierge (IT Support)

Technology Concierge (IT Support)

Kisco Senior LivingWalnut Creek, CA, US
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Job Description

The Technology Concierge @ Byron Park & The Kensington  is responsible for the daily on-site community support of technology needs to enhance the resident experience. This role will provide administrative assistance, technical support and training primarily for residents on-site for their computing and technology needs. Supports the Community Management Team to meet the community’s service standards for residents. This associate will also troubleshoot problem areas (via in-person, remote tools, telephone, or chat) for residents in a timely and accurate fashion and provide end-user assistance where and when required.

This is a full time position, supporting both Walnut Creek communities (Byron Park & The Kensington). Monday-Friday, 9am-5pm with flexibility.

Pay range : $24-28 / hr

Hiring bonus : $500

What will I do every day?

  • Serve as first point of IT contact for residents.
  • Monitor residents’ technology needs and requests and respond in a timely manner.
  • Manage the process for the intake of technology requests from residents, as well as tracking / completion of requests and reporting to measure effectiveness and timeliness of response.
  • Coordinate programs related to the interests and needs of the current residents and the surrounding community at-large.
  • Teach and instruct classes with patience and at the appropriate level.
  • Communicate with Service Desk for knowledge sharing and training.
  • Develop and maintain effective relationships and two-way communication with residents and families.
  • Look for opportunities to exceed resident expectations and enhance resident satisfaction as it relates to their IT needs.
  • Support open and honest communication with and between all residents and associates.
  • Model high standards of personal appearance and grooming, which includes wearing a name tag when working.
  • Look for ways to reduce costs and create efficiency on a daily basis.
  • Ensure regulatory compliance and report any issues or concerns immediately.
  • Comply at all times with Kisco standards and regulations to encourage safe and efficient property operations.
  • Assist with daily IT needs when required.
  • May be asked to troubleshoot and assist with associate IT needs on occasion.
  • Perform other duties and tasks as assigned or required by the Supervisor.

Education / Experience / Training

  • Outstanding customer service experience is required.
  • Experience as a Desktop Support Analyst / Specialist.
  • Experience trouble shooting for various technical applications.
  • Solid understanding of hardware and software issues within a managed device environment.
  • Demonstrate an active interest in learning new skills and certifications.
  • Basic competency in the use of multiple forms of technology, including Microsoft Office applications, internet-based and custom applications.
  • Ability to work a flexible schedule, including evenings, nights, weekends and holidays as needed.

    • Knowledge / Skills / Abilities

  • Action Oriented – Enjoying working hard and having energy for the job; seizing opportunities.
  • Caring – Interested in the lives of others; available to listen and ask about the concerns and needs of others.
  • Customer Focus – Dedicated to meeting the expectations and requirements of internal and external customers, acting with the customer in mind.
  • Functional / Technical Skills – Having the skills and abilities to do the job at a high level of accomplishment.
  • Informing – Provides the information people need to know to do their jobs and feel good about being a member of the team.
  • Integrity and Trust – Seen as a direct, truthful individual; keep confidence; admit mistakes.
  • Managing and Measuring Work – Clearly assigns responsibility and monitors process, progress, and results.
  • Motivating Others – Creates a climate in which people want to do their best.
  • Organizing – Uses resources effectively and efficiently (people, funding, material, support)
  • Problem Solving – Uses logic and creativity to solve difficult problems and find effective solutions.
  • Experienced in working both independently and in a team-oriented, collaborative environment.
  • Ability to conform to shifting priorities, demands and timeliness through analytical and problem-solving capability.
  • Clear and effective written and verbal communication skills to interact with all levels.
  • Approaches all encounters with residents, associates and vendors in a friendly, service-oriented and professional manner.

    • What’s in it for me? (Great Question!)

  • Competitive Hourly rate
  • Healthcare Benefits including Vision & Dental
  • Matching 401k
  • Paid Time Off
  • Rewards and Bonus Opportunities
  • Continuous Training and Growth Opportunities

    • What do we do?

    We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for the past 30 years.

    All offers of employment are subject to satisfying our pre-employment process, which includes successfully passing a drug screen, a job specific-related physical, a TB test, and a background check. If selected for employment, the company will cover the cost of these pre-hire requirements

  • Kisco Senior Living is an Equal Opportunity Employer
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    It Support • Walnut Creek, CA, US