Business Analyst

Job Summary

The Business Analyst is customer focused and facilitates turning data into information to drive business processes and monitoring. The position collaborates to ensure relevant analysis and complete, timely reporting is provided to meet TriWest business needs and various Third Party contract requirements. Facilitates meetings, identifies, collects, organizes and prioritizes data requirements and business processes changes to meet reporting requirements. Clarifies complex business issues and recommends solutions. Advocates business process improvement through data analysis, process change and technology application.

Education & Experience

Required :

o Bachelor's degree in Business or any other relevant degree or equivalent experience

o 1 to 3 years of experience in a Business Analyst or data analysis role

o Increasing involvement in moderate to complex projects o Experience with process flow documentation and design

o Strong in Microsoft Excel, PowerPoint, PowerBI and SharePoint

Preferred :

o 2 to 5 years of experience in a healthcare environment

Key Responsibilities

• Key member of business analytics team requiring expert technical skills or good understanding of business functions. Documents the reporting process; works collaboratively with team members.
• Responds under short turnaround times to provide data and answer detailed questions on data and trends.
• Effectively educates end users on what reports mean by telling the story behind the report.
• Develops and delivers various customer surveys.
• Balances clients' business requirements and preferred technical architecture. Recommends creative and innovative solutions to business or technical problems. Provides client support for operation systems consistent with service level agreements (SLA's). Ensures work is technically sound and in compliance with established quality and timeliness standards.
• Simplifies or eliminates low value-added work processes.
• Takes active steps to increase understanding of client's business environment, priorities and processes, and emerging technology issues.
• Delivers analysis / reporting and trends for various survey results Interfaces with customer and other departments to ensure project objectives are achieved. Interacts with vendors on routine testing matters.
• Analyzes and identifies core business processes for application design.
• Communicates issues openly, honestly, and timely with peers, management and customers.
• Prepare and present new initiatives to senior leadership to help obtain buy-in and support.
• May work with vendors to clarify and resolve tool / software functionality issues.
• Participates in the definition, implementation, and execution of best-practices.
• Regular and reliable attendance is required.

Competencies

Communication / People Skills : Ability to influence or persuade others under positive or negative circumstances; Adapt to different styles; Listen critically; Collaborate.

Computer Literacy : Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Coping / Flexibility : Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Independent Thinking / Self-Initiative : Critical thinkers with ability to focus on things which matter most to achieving outcomes; Commitment to task to produce outcomes without direction and to find necessary resources.

Information Management : Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.

Multi-Tasking / Time Management : Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Problem Solving / Analysis : Ability to solve problems through systematic analysis of processes with sound judgment; Has a realistic understanding of relevant issues.

Technical Skills : Understanding of system / process engineering concepts ability to fully understand business functions and need, priorities, processes and emerging technology issues. Strong skills in Microsoft Excel and SharePoint.

Working Conditions

o Works in a standard office environment, with minimal travel

o Works non-regular hours as required