Senior Director, Customer Success Air & Water

Senior Director, Customer Success Air & Water

The Customer Success Leader will define and execute the strategy for all post-sales support across our Air & Water business. This executive will unify Quality, Service, Support, Training, Warranty, and Parts into one seamless customer experience, ensuring our residential, light commercial and commercial customers receive consistent, high-quality support at every touchpoint. As the single point of accountability for the end-to-end customer success journey, this leader will build a world-class function that drives customer satisfaction, loyalty, and lifetime value.

How You'll Create Possibilities

Strategy & Leadership (40%)

• Develop and execute a comprehensive post-sales customer success strategy for HVAC, water heating, and water treatment products.
• Establish a single, unified point of contact for customers, ensuring seamless coordination across Quality, Service, Support, Training, Warranty, and Parts.
• Lead and inspire a cross-functional team to deliver exceptional customer experiences.
• Partner with Product, Sales, Operations, and Marketing to integrate customer feedback into continuous improvement.

Customer Experience (30%)

Quality Feedback (10%)

Operational Excellence (10%)

Talent & Team Development (10%)

What You'll Bring to Our Team

Basic Qualifications :

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.

This reflects our dedication to creating solutions that : Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.

By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com.