Service Technician

Job Description

Job Description

Seeking a Service Technician -Construction

MUST HAVE 1+ years of Siding Installation experience!

The ideal candidate is highly skilled in troubleshooting, customer-focused, and passionate about maintaining high-quality service standards.

Continental Siding Has Been in the Kansas City Area Since 1982

About Continental Siding :

Continental Siding was founded in 1982 by Jerry O’Neal. After working in the industry for a company that didn’t deliver the quality people deserved, he set out to serve homeowners with the highest quality products, a revolutionary installation method, and all at a price tag homeowners could afford. Today, we have multiple locations spread across Missouri and Kansas and are more driven than ever to help people find pride in their home through a suite of exterior home products and services.

Read more about Continental Siding - www.continentalsiding.com.

Our Mission and Purpose :

Helping more people love their home. We care about people and want to help them make a confident purchase, have pride in their homes, and have peace of mind for the future. Continental Siding is looking for a highly motivated individual seeking a long-term career, with the market's top home improvement company.

Job Summary : The Service Technician is responsible for diagnosing and performing technical repairs on siding, windows, and doors, both in the field and at the facility. This role requires strong problem-solving skills to identify and resolve complex repair issues while providing clear explanations to customers. The Service Technician will also play a key role in training and mentoring new and existing technicians and installation crews, ensuring adherence to quality standards and company procedures .

Salary : $20.00 per hour

Schedule : 8-hour shift, Monday-Friday, 7 am - 4 pm or until job duties are completed

Benefits :

401(k)

Dental Insurance

Health insurance

Paid time off

Vision insurance

Company Truck

Duties & Responsibilities :

• Diagnose and repair difficult-to-identify service issues efficiently.
• Clearly explain installation, diagnostic, and repair processes to customers in non-technical terms.
• Repair damaged siding, windows, and doors in customer homes.
• Respond promptly to service requests and complete repairs in a timely manner .
• Train newly hired and existing Service Technicians and Installation Crews on procedures and quality standards.
• Develop and deliver structured training programs to support company service initiatives.
• Provide ongoing coaching and real-time feedback to improve service quality and performance .
• Update and enhance training materials to align with department needs and company expectations .
• Evaluate service quality through phone, email, chat, and in-field observations based on company guidelines.

Education and Qualifications :

• High school diploma / GED
• 2 to 3 years of experience as a service technician
• 2 years of experience as a trainer, training specialist or related position
• Strong working knowledge of equipment and tools used in the windows and siding industry
• Ability to diagnose and solve problems based on the customers’ non-technical descriptions
• Excellent customer service and communication skills
• Able to multitask, prioritize, and manage time efficiently
• Ability to work independently with limited supervision
• Clean driving record and reliable transportation

Experience :

• Siding : 1 year (Required)
• Service technician experience : 2 years (Required)
• License / Certification : Driver's License (Required)

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to sit, reach, stoop, kneel, crouch, crawl, hear, talk, lift, and or maneuver up to 50 pounds, type, and write. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Disclaimer : This job description is not designed to cover or contain a comprehensive list of duties, qualifications, physical demands, and activities of the employee. All items may change, new ones may be added, or the scope of the job may change as necessitated by business demands.

EEO Statement : Continental Siding is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. #zr