Technology Support Specialist

Technical Support Specialist

This is a contract opportunity in Minneapolis MN.

About this Position

Were seeking an On-Site Technical Support Specialist to join the IT support team. This role ensures smooth IT operations by providing hands-on troubleshooting and support for AV systems Microsoft Teams Rooms and a variety of hardware / software technologies. The ideal candidate is customer-service focused detail-oriented and eager to build their career in technology support.

Job Responsibilities

Provide onsite support for PC Mac AV application and network connectivity issues.

Manage and resolve ServiceNow tickets ensuring SLA adherence.

Support AV technologies including Microsoft Surface Hubs Crestron Microsoft Teams Rooms Polycom Cisco and related equipment.

Provide VIP / white glove support and assist with event / meeting technology setup.

Handle asset management including shipping receiving tracking and hardware lifecycle.

Job Skills / Requirements

2 years of onsite technical support experience or degree in related field.

Strong knowledge of Microsoft Windows Mac OS and Microsoft 365 applications.

Experience troubleshooting AV systems (Surface Hub Crestron Teams Rooms).

Excellent customer service communication and organizational skills.

Ability to multitask work independently and support VIP users.

Additional Information

Some travel may be required to support other locations or client sites.

Occasional after-hours support may be required.

Parking expenses covered.

Pay Range

$25-30 / hour

YUPRO Placement is the nations leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire apprenticeship and contract job assignments. We represent clients who support skills-first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.

Remote Work : No

Employment Type : Contract

Key Skills

Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics

Experience : years

Vacancy : 1