Business Process & Application Analyst

Job Title : Business Process & Application Analyst

Location : Nashville, Tennessee

Duration : 6+ Months

Job Description :

Key Responsibilities :

• Assist in the design, development, testing, and deployment of applications built on low-code platforms.
• Provide ongoing support, maintenance, and troubleshooting for existing applications.
• Monitor application performance and user feedback to identify bugs, inefficiencies, or areas for enhancement.
• Collaborate with the Director of the Operations Analysis Office to implement updates, enhancements, and fixes.
• Maintain clear and up-to-date documentation for application workflows, support procedures, and user guides.
• Conduct user acceptance testing (UAT) and gather feedback to ensure solutions meet business requirements.
• Analyze administrative processes and recommend improvements through automation or digital tools.
• Support user onboarding and training, ensuring smooth adoption of new applications.
• Ensure applications comply with internal standards, accessibility requirements, and data integrity policies.

Use of AI Tools :

The successful candidate is expected to proactively leverage AI tools (such as Microsoft Copilot, ChatGPT, or similar platforms) to enhance productivity and output. This includes using AI to support tasks such as :

Familiarity with AI-assisted workflows is highly valued, and a willingness to continuously explore and adopt AI tools is essential to success in this role.

Preferred Qualifications :

Education & Experience :

A degree in a relevant field (e.g., Information Systems, Business, Public Administration) is preferred but not required.

Candidates with equivalent work experience in application support, quality assurance, or business process improvement are encouraged to apply.

Schedule

Days : Monday Yes Tuesday Yes Wednesday Yes Thursday Yes Friday Yes Saturday No Sunday No

Hours / Day : 7.5

Time Zone : CST

Shift : 8 : 00 Am to 4 : 0 Pm