Help Desk Manager

A company is looking for a Help Desk Lead / Manager. Key Responsibilities Analyzes problems and provides technical assistance and support to end users for hardware, software, and systems Supervises and coordinates activities of Help Desk Technicians or Representatives while managing help desk operations Establishes scripts, procedures, and templates for the help desk team and tracks performance to ensure high customer service standards Required Qualifications Seven (7)+ years of experience in supporting Information Technology as a Help Desk Lead / Manager Required to have and maintain a Non-Sensitive / High Risk (Public Trust) security clearance (Tier 4 / 6c) Project Management Institute (PMI) Project Management Professional (PMP) certification or Program Management Professional (PgMP) certification High School Diploma / GED