Customer Service Representative

Akkodis is seeking for a Customer Service Representative position which is in Remote

Title : Customer Service Representative

Location : Remote

Pay Range : $18-19 / hr. (The rate may be negotiable based on experience, education, geographic location, and other factors.)

Shift timing : 11 : 30 AM to 8 : 00 PM EST

About the Position :

Customer Service Representative will respond accurately and promptly to email or telephone inquiries regarding claims, benefits, eligibility, online portal technical assistance and automated benefit / claims telephone system education and support, while adhering to schedule, attendance, email volume and call center metric and quality goals.

Bilingual (Spanish / English).

Essential Duties and Responsibilities

Provide customer service via telephone or email to clients, providers, and plan participants and follow specific call handling instructions for each client or call type.

Refer Provider and Member callers to use online portal registrations, assisting users with logins, and system navigation.

Proficiency in Automated Benefit Claims system, to appropriately educate Providers how to use it.

Expected to take 5 calls per hour / 35 calls per day to meet the set standard of production.

Expected not to exceed the goal of 30 minutes of after call work per day.

Call hold times should not exceed 2 minutes without following up with the caller.

Prior HealthCare or Insurance background required.

If you are interested in this Customer Service Representative and is Remote

then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact Vaibhav Singh at vaibhav.singh@akkodisgroup.com

Equal Opportunity Employer / Veterans / Disabled Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https : / / www.akkodis.com / en / privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance