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Consumer Lending Processing Manager

Consumer Lending Processing Manager

ChevronConcord, CA, US
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Chevron Federal Credit Union is one of the top-run credit unions in the country – and one of the largest, with $ billion in assets. Yet our corporate culture is not stuffy : the Team Spirit Committee runs fun activities and charitable events throughout the year, and work-life balance, mutual respect, diversity, and providing a voice for every employee are all important to us. As you might imagine, we provide competitive pay and great benefits, including :

  • Bonus / incentives for all regular employees
  • 401(k) with 8% company contribution
  • Medical, dental, and vision insurance for employees and dependents paid at 80%
  • PTO and paid sabbaticals
  • Tuition reimbursement

GENERAL SUMMARY :   As a Consumer Lending Processing Manager you will lead a dynamic and versatile team. Primary responsibilities are ensuring operational, organizational, processing goals are achieved in a Centralized Lending environment while lending support to your team. Forward thinking with a passion for delivering top notch member satisfaction.

Specialized Essential Job Function

Effectively leads and supervises Loan Processing team (direct and indirect) team, including hiring, training, reviewing, scheduling, and other administrative duties.

Motivates and engages team to meet / exceed goals by setting clear expectations, communication, monitoring, coaching, and support

Ability to facilitate meeting with management and staff to discuss goals, production, processes, and recommend improvements.

Participate in on-going research and development to achieve process efficiencies leading to an improved member experience

Remain agile and assist with meeting production and service levels

Responsible for adherence to policy, compliance regulations, development of processes, programs, and procedures

Accountable for handling escalated calls from members and others regarding loan processing issues; receive complaints and resolve service-related issues

Other duties as assigned

POSITION REQUIREMENTS

EXPERIENCE and EDUCATION :

  • 5+ years’ related experience required.
  • Associates Degree or equivalent from two-year college or technical school.
  • Equivalent combination of education and experience may substitute for stated qualifications.

    • WORK SCHEDULE :

  • Hybrid work location available (Concord, CA).
  • Flexibility to occasionally work weekend, early or late hours.

    • KNOWLEDGE and SKILLS :

  • Ability to write and speak effectively in English using correct spelling and grammar.
  • Basic math skills including the ability to compute rates, ratios, and percentages using a 10-key.
  • Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, and Excel. Moderate keyboard skills at 40 wpm.
  • Excellent customer service skills.

    • COMPETENCIES :

  • Ability to learn quickly and adapt to change; ability to quickly learn specialized applications and systems.
  • Initiative and self-direction.
  • Ability to effectively communicate and collaborate with people at all levels.
  • Sound problem-solving and decision-making ability, including the ability to prioritize.
  • The ability to understand and align with our core competencies through daily projects and tasks :

    • Growth Mindset

    Diversity & Inclusion

    Communication

    Change Ready Leadership

    Responsibility

    Problem Solving

    Tech & Data Savvy

    CU Business Acumen

    PHYSICAL DEMANDS : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work involves extensive use of computers, up to eight hours per day. Appropriate visual, dexterity and other physical abilities are required.
  • May include occasional pushing, pulling, or carrying objects weighing up to 20 pounds.
  • Must be able to speak and present on the telephone and / or through digital means of communication, including but not limited to Zoom / Teams / or other video technologies.

    • We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    SALARY AND BENEFITS :

    Salary is based on qualifications and geographical location (Zone). Benefit information can be located on our Careers page here :

    Salary Range : $86,520 - $118,965

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    Manager Processing • Concord, CA, US