Patient Services Representative

Job Description

Job Description

Job Title : Patient Service Representative

Location : Nashville, TN

Pay Rate : $18.00 - $24.00 per hour (based on experience)

Hours : Monday-Friday 8am-5pm

Job Summary :

We are seeking an experienced and professional Patient Service Representative to join our team in Nashville, TN. This role plays a key part in ensuring patients receive exceptional service during the scheduling and registration process. The ideal candidate will have strong communication skills, healthcare experience, and the ability to thrive in a fast-paced environment.

Key Responsibilities :

Patient Scheduling : Schedule appointments for specialty and primary care clinics primarily via phone, with occasional face-to-face scheduling for outpatient services.

Registration : Perform pre-registration and / or emergency department or outpatient registration duties, which may include direct patient interaction depending on assignment.

Referrals : Support referral coordination as needed to ensure seamless patient care.

Professionalism & Pace : Manage a high volume of calls and appointments (approximately 30-40 per day) while maintaining accuracy, professionalism, and superior customer service.

Qualifications :

Minimum 2 years of healthcare customer service experience .

Excellent verbal communication skills with a clear and professional phone demeanor.

Strong critical thinking and problem-solving abilities.

Proven ability to work efficiently in a fast-paced, high-volume environment.

• Experience working off of an EMR system.

If you are passionate about patient care and enjoy working in a dynamic healthcare setting, we encourage you to apply today!

For California Applicants :

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?