Clinic Office Manager

Job Description

Job Description

About Goodside Health

At Goodside Health, we believe every child deserves access to high-quality, compassionate healthcare. Our team works hard to provide excellent care in a fast-paced, supportive environment where collaboration and growth are encouraged.

Job Summary

The Clinic Office Manager plays a dual role in supporting both patient care and clinic operations. About 90% of this role is dedicated to clinical and front-desk duties as a Utility Player, while 10% of the role focuses on leadership and administrative responsibilities. This is a hands-on position ideal for a strong leader who enjoys both patient interaction and team management.

What You’ll Do

Leadership & Operations

Oversee daily clinic operations and ensure proper staffing

Create schedules, delegate tasks, and monitor workflow

Lead, coach, and mentor team members while fostering a positive culture

Manage payroll / timecards, inventory, and supply orders

Ensure compliance with HIPAA, OSHA, and all federal / state regulations

Participate in recruiting, training, and onboarding new team members

Track KPIs, patient satisfaction, and operational performance

Address patient concerns and reviews

Clinical & Front Office Duties

Triage patients and assist providers with procedures (splinting, wound care, injections, labs, etc.)

Administer medications as directed and provide patient education

Maintain exam rooms and support lab / radiology procedures

Perform front-desk functions such as patient check-in, insurance verification, billing, and collections

Travel to other clinic locations when coverage is needed

What We’re Looking For

Required

High school diploma or equivalent

Certified Medical Assistant (RMA, CMA, NRCMA) with at least 2 years of leadership / management experience

BLS certification (AHA preferred)

1+ year pediatric experience

1+ year medical office management experience

Strong leadership, training, and customer service skills

Proficient in Microsoft Office Suite and EMR software

Preferred

RN or LVN (Texas or compact license, in good standing)

Bilingual (Spanish)

1+ year urgent care experience

Additional pediatric or management experience

Work Environment & Physical Requirements

Fast-paced urgent care clinic setting with regular patient interaction

Exposure to communicable diseases and clinical substances

Ability to stand / walk for extended periods and lift / move up to 50 lbs

Why Join Goodside Health?

We’re committed to creating a team that reflects the communities we serve. We embrace diversity, equity, and inclusion—and believe that diverse teams make the strongest teams .

👉 Apply today to join our mission of making healthcare more accessible for children and families across Texas!

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