Jack in the Box - TEAM MEMBER

POSITION SUMMARY : Responsible for delivering an exceptional guest experience by consistently providing excellent service, great tasting / quality food, and a clean restaurant environment for all guests by performing one or more workstations in accordance with Jack in the Box procedures, systems, and standards, and 20 / 20 guest expectations.

Guest Expectations

Well-Trained

• (Hassle Free) Always says "YES" to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses Jack in the Box Smart Selling standards as appropriate.
• Is very knowledgeable and answers guest questions quickly and accurately
• Is well prepared and remains calm and productive during busy times; does not look rushed.

Neat and Well -Groomed

Friendly

Well-Staffed

Food Tastes Great

Consistent and Quick Service

Order Accuracy

Food Safety

It's All About

Brand Ambassador

Focus on the Guest

Team Skills

Commitment

Front of Restaurant

Includes, but not limited to duties, described below. Performs other duties as assigned or directed.

Immediately acknowledges and welcomes guests.

Empties trash cans, sweeps and mops floors, cleans dining room tables and chairs, cleans windows and doors.

Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs.

Back of Restaurant

Includes, but not limited to, duties described below. Performs other duties as assigned or directed.

Reads video monitor and assembles products using correct ingredients and portioning, correctly packages products, and verifies the appearance and quality of presentation, temperature of product, and order accuracy before delivery to guest.

Places frozen products in appropriate place to defrost, places defrosted product in proper container and storage area, and arranges product for first-in, first-out rotation.

Prepares menu products according to procedure, including : warms / toasts / bread products, operates timers and removes products when timer sounds.

Empties trash cans, sweeps and mops floors, vacuums carpet, washes tables and chairs, cleans windows and doors; cleans and stocks restrooms.

Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs.

Receives and stores products on delivery following established procedures.

QUALIFICATIONS :

Experience Guest service or food cook / preparation experience helpful; comfort working in a high volume, fast-paced restaurant environment.

Knowledge / Skills / Abilities - Must be at least 16 years old. Understands and communicates clearly in English, may require ability to speak another language based on location of restaurant. Ability to read and understand written English, perform basic math (add, subtract, multiply); perform multiple tasks at once; and work effectively in a team environment.

Physical Requirements - Ability to stand and walk approximately 90%-95% of shift and move freely throughout the restaurant; ability to lift and carry 15-25 lbs. Ability to listen to guests' orders, operate a cash register, and read video monitors.

REASONABLE ACCOMMODATION :

Feast Foods, LLC dba Jack in the Box and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.