Service Associate - 401(k) Client Service

Overview

Under a significant level of guidance and direction, provides customer service for one Paychex product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures. Responsibilities Delivers quality service to Paychex clients via phone, email, chat, and other avenues Develops and maintains a basic working knowledge of a single Paychex product Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS Performs data input, maintaining strong prioritization and organization Documents all interactions Qualifications Associate's Degree - Preferred Problem Solving - Required Microsoft Office - Required Prioritization - Required Empathy - Required Business Objectives - Required Customer Service - Required Adaptability - Required Action Oriented - Required Communication - Required Detail Oriented - Required Writing - Required Teamwork - Required Must live in one of the locations listed Must be able to be in office 3 days per week (hybrid schedule) Compensation n the spirit of pay transparency, we are excited to share that the starting base pay for this position is $ - $ hourly + bonus. Please keep in mind that this is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and / or experience which may result in total compensation outside of this range. Live the Paychex Values Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity. What's in it for you? We value your well-being : We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more. We value your time : From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best. We value your development : Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career. We value your perspective : Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard. We value our communities : We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about. Not sure if you meet every requirement? At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us. Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.